Terrible management, unsafe neighborhood
November 18, 2023 - Review from Apartments.com
Tldr: this is not a luxury apartment community.
I can hear every single step (stomp) my upstairs neighbors make, their conversations, toilet flush, and even their snoring. The management is not proactive and is slow to be reactive (for example they will walk by burnt out lights for months), and this trickles down to the poor quality of residents. There seem to be bad pet owners here who do not clean up after their pets, even on sidewalks; the hallways are turning brown with new stains weekly and ...
the front door mat of my building was covered in fresh urine every morning, smelling terrible all day long. Unfortunately, the buildings are hardly ever cleaned and when the cleaners do come maybe once a month, they must stand in one spot with the vacuum, the floors are covered in hair and dirt. Valet trash which is an extra mandated charge seemed to just now show up, and tenants leave their trash cans in the hallways despite requirements to bring indoors. Communication with management was inconsistent, sometimes they will email you, leave a note on your door, or only post a sign on their office window. They give very little notice of things which I guess they do not care if people are out of town. I quickly learned to do all my communication with management via their community platform/app so I at least had record, as when I called or stopped by the office my requests would not be completed. There was a big problem with smokers in the apartment and once I contacted management via the app (which goes to 5 employees at once) to report a specific unit smoking and they did not respond until multiple days later. Also, with lack of communication, there was no notification of when the pool would close despite multiple people asking on the community app. The package room is a joke, with your items being dumped on the floor or even left piled in garbage bags for you to sort through. The business center is also worthless as the computers are old and not functioning properly.
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Property Manager Responded
November 26, 2023
Thank you for reaching out. We want your time in our community to be a pleasure, and we are sorry to hear that you have some concerns about noise from your neighbors and the cleanliness of the community. We would like to address these matters and discuss your observations about our team's responsiveness to ensure that your needs are being met. At your convenience, please connect with us at slee@jvmrealty.com.
Max of 10.