Poorly Maintained, No Accountability from Managment
January 8, 2026 - Review from Apartments.com
My boyfriend and I moved into The Lucas a little over a year ago. Our overall experience living here has been extremely disappointing due to the poor maintenance, lack of cleanliness, and serious safety concerns throughout the rest of the property.
The elevator near the garage is missing a middle panel with exposed wiring that is easily accessible. The pool area has also been a major letdown. The lounge chairs that are meant for residents to relax on are completely destroyed. Almost every chair ...
has large slashes in them, appearing vandalized, and they have not been repaired or replaced.
Security is a constant concern. Multiple doors that are supposed to remain locked for resident safety either do not shut properly or do not lock at all. The stairwells are especially neglected—covered in cobwebs on every step and clearly not cleaned or washed in years. The stairwell doors themselves are broken and unsecured, which has been an ongoing issue for over six months with no meaningful effort to fix them.
This lack of security directly led to the final decision for us to break our lease. A homeless man was sleeping in the stairwell directly next to our front door for weeks. During this time, we repeatedly contacted security, only to be sent to voicemail, and it appeared no action was taken. On two separate occasions, we encountered this individual actively using meth while we were exiting our apartment to walk our dogs. He was able to access the building because the stairwell door was broken and unsecured, a problem management has long been aware of.
Despite advertising as a pet-friendly community, this property has not been maintained in a way that supports pet owners. Dog waste bags have been consistently empty at every station since we moved in, and dog waste lines the sidewalks and outdoor areas. Animals are also urinating and defecating in the hallways and stairwells, which has caused noticeable odors throughout the building.
The property continues to become dirtier over time rather than improve.The condition of the shared spaces, lack of cleanliness, and repeated disregard for resident safety made it impossible for us to continue living here.
Unless these issues are taken seriously and addressed, we would not recommend The Lucas. These problems clearly predate our move-in—there are reviews over a year old describing the same ongoing concerns.
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Property Manager Responded
July 22, 2026
Thank you for taking the time to share your feedback. We are sorry to hear that your experience at The Lucas did not meet your expectations.
The safety, comfort, and satisfaction of our residents are top priorities, and we take concerns regarding building access, maintenance, cleanliness, and community conditions very seriously. We understand how frustrating it can be when issues are not resolved as quickly or effectively as expected, and we regret that you felt your concerns were not adequately addressed.
Our team is continuously working to improve the resident experience through ongoing maintenance efforts, property enhancements, and measures to strengthen community security. Feedback such as yours is valuable in helping us identify opportunities for improvement and better serve our residents.
While we are disappointed that these challenges contributed to your decision to move, we appreciate the time you spent as a member of our community and the honest feedback you have provided. We ...
remain committed to making meaningful improvements for both current and future residents.
We wish you all the best in your new home.
Sincerely,
The Lucas Management Team
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