Large roach problem dismissed, and lease break, no penalty.
January 22, 2025 - Review from Apartments.com
I lived in this building for 2 years, around 1-2 roaches a year. However, the end of last year I had an almost daily occurrence with roaches in my kitchen, bathroom, and hallways for about a month. My unit has been approved by pest control that the roaches were not coming due to the cleanliness of the room, but the building itself. One was crawling outside my door and went into the cracks of the front door. I spent hundreds to roach proof my unit and locked most my belongings in plastic bins ...
instead of the cupboards or closet due to the roach sightings there. I reached out to management, and was dismissed that I was not experiencing a roach infestation and was only flagged for the once a month pest control treatment.
Communication was delayed regarding the matter and seeking out in-person conversations, I was left waiting for 40 minutes after being told that my concerns regarding personal expenses to roach proof and inability to use certain parts of the unit were "repetitive", thus not a priority to respond to. I was working with tenant's rights organizations and managed to break my lease, no penalty. I was told that it was a "courtesy you are able to leave".
Please reconsider signing a lease here. It's worth noting that the building currently has a significant number of vacant units for the area and price, and is offering large referral incentives. This may be indicative of ongoing issues.
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Property Manager Responded
January 23, 2025
Elizabeth,
We appreciate the feedback on your experience with our Oliver community and regret that we were unable to fully meet your expectations.
We understand your frustration with the pest issue. While the previous management may have handled things differently, our current policy is to address pest concerns through our contracted, professional pest control service to ensure consistent and effective treatment throughout the building. This includes regular preventative measures and prompt response to resident-reported issues. To date it is proving to be a successful effort.
We are committed to providing a comfortable and inviting environment for all residents and continue to invest in further improvements for our awesome community.
Regarding your choice to move, we always aim to be flexible and work with residents facing significant challenges, thus we hope you found a more suitable living situation.
Glender and The Oliver Management Team
2 Pet Limit.