Don’t move here
February 2, 2024 - Review from Apartments.com
I recently concluded dealing with this property management company, and I feel compelled to share my experience to warn others about the service I endured during my time there.
Maintenance Negligence:
I submitted a maintenance request in March, and it took them until October – the month I moved out – to address the issue. This wasn’t the first time it happened either. I had water leaking out of my dishwasher and it took multiple emails to resolve. This blatant disregard for resident concerns ...
reflects the overall lack of responsibility and care exhibited by the management.
Deceptive Lease Renewal Practices:
I was informed that I couldn't renew my lease due to impending renovations, only to discover that the renovations were minimal – just new paint and a fridge. They offered another apartment on another floor but, I would have had to pay $400 more with no added amenities, and if I chose not to move, my rent was auto-renewed at a market rate, which was a staggering $500 more than my previous rent.
Failure to Provide Notice:
Despite promises of a 30-day notice to vacate, I never received any communication from the management. As a result, my lease auto-renewed without my consent(I didn’t submit a 60-day notice because I was told I’d HAVE to move out - I know better now), creating a significant financial burden.
Unjust Charges and Poor Communication:
Upon moving out in September, I informed the management of my departure, yet they continued to charge me for trash and late rent. The constant turnover in the office led to a severe lack of communication, leaving me frustrated and without resolution. I spent hours on the phone and had to take time out of my days to go into the office.
Security Deposit Nightmares:
Despite leaving the property in good condition, I just recently received my security deposit back. Attempts to communicate with the ever-changing management were exhausting.
Unprofessional Debt Collection Tactics:
The ordeal extended into February, with the management attempting to charge me without any prior notification. To make matters worse, they sent the claim to a debt collection agency without attempting to contact me via email or phone, leading to harassing calls from debt collectors.
In summary, my experience with this property management company was riddled with negligence, deceptive practices, unprofessionalism, and a complete lack of regard for tenants.
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Property Manager Responded
February 6, 2024
Friend,
We’d like to apologize for the negative experience you had with us. We’ve taken your feedback and will work hard to implement needed changes at The Pointe on Mass. I’d love to make things right! Please reach out to me at your earliest convenience.
The Pointe on Mass, Manager, manager@thepointeonmass.com
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