I moved in with my fiancé in January. In the first week that I stayed here, my fiancé and I were at work when maintenance came and left the back and front doors open. When we went to the office, they were rude and couldn't help us figure out what happened. Then we had a water leak in the kitchen ceiling and all they did was paint over it. Later, the tub in the second room got clogged, even though we don't use it, and water kept coming out of the drain. They took forever to come and fix it,
...despite us putting in multiple work orders. Two to three months ago, I was getting ready for work when maintenance came into the room unannounced while I was changing. They said that they had sent a message letting us know they were coming, but we never received a message or a text from them. When I talked to the lady at the front desk, she was rude and said that she had sent a message but couldn't send it again because the internet was down. They said that the apartment next door had a leak and they had to remove our vanity and make a hole in the bathroom. They warned that if we didn't let maintenance come in, we would be the ones paying for the damage. I was upset because they came unannounced, not because we didn't want them to fix the leak. However, they removed our vanity and made a hole in the bathroom, and we put in work orders back to back, but they never came to fix it. Now we have two holes in our main bedroom, and there's water and mold everywhere in both bathrooms and closets. They said they were coming this week to fix it, but no one came. And now the kitchen sink is also messed up, and water barely comes out from the faucet. When we mentioned that we would like to move out or transfer apartments, they said we had to pay an extra fee to transfer to another unit, and if we wanted to move out, we had to pay.
Property Manager Responded