Horrible management and nonexistent maintenance and management
August 18, 2026 - Review from Apartments.com
Save yourself the headache and do not move here. I submitted an urgent maintenance request for a broken washing machine over a week ago, A week later, it remains completely unresolved. What makes it worse is the lack of communication from management, they ignore emails, calls and portal submissions.
We pay full rent for working amenities, yet management feels no urgency to fix basic household essentials or even provide a simple status update. Expect ZERO accountability and radio silence the ...
moment you need actual help or repairs. Avoid this property if you value BASIC customer service and working appliances.
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Property Manager Responded
August 27, 2026
Thank you for taking the time to share your concerns with us. We value your feedback and are committed to making sure any concerns are addressed with care. We are sorry to hear about your experience with the washing machine and understand how important it is to have everything in your home working as it should. It appears that the work order has been completed, and we appreciate your understanding as we continue working to expand our team and provide the level of service our residents deserve. If there is anything further you would like us to review or discuss, we would be happy to speak with you personally. Please feel free to email us at thorntonstation@waterton.com.
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