Wonderful community...questionable management
April 16, 2018 - Review from Apartments.com
We truly enjoyed our time at The Springs. The residents are wonderful and maintenance was pretty good. Leaving however really turned sour. I did a walk through at the end of the lease, during which time, I was told the apartment looked ok. I have two dogs so I anticipated there would be serious cleaning fees. I was not prepared for the $800 charge that sucked up my security and animal deposits and led to a bill of $300. I was even okay with the bill, once a management representative ...
kindly called me after hours to discuss.
The problem.....the $300 is due 15 days from the mailing date. Being reminded of how they "didn't want to have to send it to collections" (which results in an additional 40% fee) did not help either.
As soon as I informed the representative that this might be a practice that they may want to revisit, she promptly let me know that this was industry standard. I let her know that I would be taking time to write and let others know, she hung up on me.
I understand that the apartment needs to be ready for the next tenant. I own a rental property myself. I dont see why a person could not even be given the span of a pay period before being threatened with collections.
Perhaps this is why the onsite property managers keep changing?
Sweet neighbors, quiet area. Just beware when it time to leave. I should have given the reviews I read before moving in more credence.
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