Great Location, Terrible Management
August 31, 2020 - Review from Apartments.com
The building itself and location of Chestnut/The Verge is great. However the manipulative actions of the staff/management makes it very hard to give any more praise. It feels like Chestnut is trying to milk every dollar possible from their residents.
They promised a parking spot for each resident, which they then turned around and began charging $200 for a permit that you aren't even GUARANTEED to get. They then claimed to have never promised a permit for everyone. They only "have a limited ...
amount of parking" yet half of the spots at the Verge parking lots are empty. Even better, instead of just giving out more permits, they instead tow your vehicle all the way out to Hamilton. How are you even supposed to get there to pick your car up
The make matters even worse, the parking lots are infested with hornets. Half of the cars in the lot just have hornets all over them. I KNOW it's been reported to the management, but 2 weeks later they are still all over the cars. It's a very dangerous situation to be in if you have allergies to hornets. Many people have already gotten stung.
We're only 3 weeks in and I am already very uncomfortable with the treatment and threats from management. Until all residents don't have to pay two hundred dollars for a CHANCE to not get your car towed to the town that's 30 minutes away, I cannot faithfully recommend either apartment complex to any student.
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Property Manager Responded
September 15, 2020
Hello. Thank you for bringing your concerns to our attention. We appreciate all feedback and we are sorry that this situation is not resolved. We care about our residents and want them to love the place they call home. Please give us a call at 513-273-0180 to further discuss. We look forward to speaking with you.
Max of 1. Reserved Parking - $30 per month.