Unprofessional Leasing and Management Conduct and Ongoing Habitability Issues
February 11, 2026 - Review from Apartments.com
Living in this building has been an ongoing source of stress due to persistent habitability issues and unprofessional conduct from management staff. Cigarette smoke and strong cooking fumes regularly enter my apartment through vents and shared spaces. The building itself is aging and poorly insulated, with frequent elevator issues and significant noise transfer between units — it often sounds like a waterfall when neighbors use water, and everyday footsteps are clearly audible.
Another major ...
concern is the conduct of the leasing agent, Cynthia. My interactions with her as a current resident have felt dismissive and unprofessional, and my concerns were brushed off multiple times. She frequently speaks in an excessively loud tone in common areas such as the lobby and elevator, creating an uncomfortable and disruptive environment. Concerns raised by residents are discussed in a manner that comes across as gossip rather than professional problem-solving.
During the holiday period, while a prospective tenant was touring the building, Cynthia openly discussed and mocked a negative review that had raised legitimate habitability concerns. As the author of that review, I found this behavior inappropriate and deeply unprofessional. No resident should feel publicly dismissed or ridiculed for raising legitimate concerns about their living conditions.
More broadly, the culture under current management has felt dismissive rather than solution-oriented. Ongoing issues related to smoke infiltration, odors, and maintenance have not been effectively resolved. Amenities have also been reduced over time — for example, previously available conference space with bridge views was removed without clear communication. Taken together, these factors create an environment that does not reflect the standards one would expect at this price point.
Given these ongoing issues and the management conduct described above, I would not recommend this building.
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Property Manager Responded
March 3, 2026
Please reach out to us at (415) 615-9200 when you can so we can address this situation directly. Thank you and have a great day.
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