Horrible experience with new management
October 14, 2023 - Review from Apartments.com
am a current resident here and unfortunately ever since a new management company took over in July things have been so difficult. I gave THEM a PAPER CHECK for almost $1600 in July!! Now 3 months later they want to say sorry we don’t have the check and never processed it so instead of just October rent, we’re adding a whole other $1600 balance to your account, have fun coming up with that on the spot. Nothing was ever said to me about the check and there was indeed money in my account. Funny to ...
think if they would have planned the transition better a physical check wouldn’t have been needed in the first place but that’s a whole other story. I have only had a handful of good interactions with this new team, other interactions are extremely frustrating and unhelpful. As someone who used to work in property management I can never ever imagine putting the tenant at fault for an entire rent check THREE MONTHS after YOU were the ones to lose (misplace?ignore?) said check!! Make it make sense. I am so extremely hopeful my experience will turn around as I used to LOVE living here. At this moment I strongly recommend staying away from Trailpoint by Trion unless you want to go into debt for someone else’s mistake. Oh and the parking lot dumpsters overflow and stink, your maintenance request won’t be looked at for more than a month if they come at all and they may or may not be able to actually fix your issue. If they can’t, tough luck. The old management warned me before the transition but stupid me did not listen and renewed my lease. Don’t make the same mistake I did.
I will update this if management makes literally ANY effort to fix THEIR mistake.
Thanks.
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