55 Photos9 Floorplans8 3D Tours
- 1–3 Bedrooms
- $1,460-$5,022 Plus Fees
- 700–1,145 Square Feet
About Trails at Short Pump Apartments
Experience the charm of Trails at Short Pump Apartments and embrace the good life in one of the best places to live in the Richmond area, according to Outfitted with all the commodities of the 21st century and surrounded by every convenience you can imagine, our apartments in Richmond, VA, are ready to welcome you home.
Trails at Short Pump Apartments is located in the 23233 Zip code of Richmond, VA. This community is professionally managed by CS Living
Unique Features and Amenities
- Accessible Features
- Air Conditioner
- Appliances
- Breakfast Bar
- Car Care Center
- Carpeting
- Ceramic tile
- Coffee Bar
- Conference Room
- Extra Storage
- Flexible Rent Payments
- Granite And Or Quartz In Select Homes*
- Granite Counter Tops
- Grilling Station
- In-Sink Disposal
- Nature Trail
- Near Public Transit
- Off Street Parking
- On-Call Emergency Maintenance
- On-Site Lake
- Package Lockers
- Pet Friendly with on-site Dog Park
- Quartz Counter Tops
- Sunroom
- Swimming Pool
- Vinyl Plank Flooring
Property Contact Info
- Listed by:
- Agency:
- Vendor Logo:
- Website:
- View Property Website
- Call Us:
- (804) 719-3858
- Disclaimer:
Office Hours
| Monday | 8:30 am–5:30 pm |
| Tuesday | 8:30 am–5:30 pm |
| Wednesday | 8:30 am–5:30 pm |
| Thursday | 8:30 am–5:30 pm |
| Friday | 8:30 am–5:30 pm |
| Saturday | 10:00 am–5:00 pm |
| Sunday | Closed |
Floorplan Pricing and Availability
Trails at Short Pump Apartments offers 1 to 3 Bedroom apartments starting from $1,460 and having 700–1,145 sq ft. Here is the current pricing and availability:
New! Interactive Property Map
ApartmentHomeLiving.com's new Interactive Property Map allows you to see where every available unit is located at this community.Try It Now >1 Bedroom
Show Unavailable FloorplansCanyon
From $1,460
1 Bed, 1 Bath, 700 sq ftPlus FeesAvailable NowCheapest 1 BedroomThis is the cheapest 1 Bedroom at this PropertyModel Gallery
Floorplans
3D Tours
Availability Details
Price Availability Date Unit Sq Ft View Details $1,584 Available Now 3916-05 700 $1,460 Available Now 8920-08 700 $1,580 Available Now 3916-03 700 Model Amenities and Features
Features
- Air Conditioning
- Balcony
- Cable Ready
- Ceiling Fans
- Double Vanities
- Fireplace
- Heating
- High Speed Internet Access
- Storage Space
- Tub/Shower
- Washer/Dryer
- Wheelchair Accessible (Rooms)
- Wi-Fi
Kitchen
- Dishwasher
- Disposal
- Freezer
- Granite Countertops
- Ice Maker
- Instant Hot Water
- Microwave
- Oven
- Range
- Refrigerator
Model Lease Information
Model Price Range
- $1,460 - $2,563
Current Available Pricing
- $1,460 - $1,584 Plus Fees
Unit 3916-05 Lease Information
Unit Price
- $1,584
Model Lease Information
Model Price Range
- $1,460 - $2,563Plus Fees
Unit 8920-08 Lease Information
Unit Price
- $1,460
Model Lease Information
Model Price Range
- $1,460 - $2,563Plus Fees
Unit 3916-03 Lease Information
Unit Price
- $1,580
Model Lease Information
Model Price Range
- $1,460 - $2,563Plus Fees
Apartment Model: CanyonFrom $1,4601 Bedroom, 1 Bath, 700 sq ftAvailable NowFloorplans3D Tours![]()
Canyon - Floorplan Canyon - 3D Tour Apartment Unit: 3916-05Apartment Model: Canyon$1,5841 Bedroom, 1 Bath, 700 sq ftAvailable NowApartment Unit: 8920-08Apartment Model: Canyon$1,4601 Bedroom, 1 Bath, 700 sq ftAvailable NowApartment Unit: 3916-03Apartment Model: Canyon$1,5801 Bedroom, 1 Bath, 700 sq ftAvailable NowTerra
From $1,605
1 Bed, 1 Bath, 800 sq ftPlus FeesAvailable NowLargest 1 BedroomThis is the largest 1 Bedroom at this PropertyModel Gallery
Floorplans
Photos
Availability Details
Price Availability Date Unit Sq Ft View Details $1,605 Available Now 3932-12 800 $1,688 September 22, 2026 3931-13 800 $1,703 October 4, 2026 3923-09 800 Model Amenities and Features
Features
- High Speed Internet Access
Model Lease Information
Model Price Range
- $1,605 - $2,593
Current Available Pricing
- $1,605 - $1,703 Plus Fees
Unit 3932-12 Amenities and Features
Features
- High Speed Internet Access
Unit 3932-12 Lease Information
Unit Price
- $1,605
Model Lease Information
Model Price Range
- $1,605 - $2,593Plus Fees
Unit 3931-13 Amenities and Features
Features
- High Speed Internet Access
Unit 3931-13 Lease Information
Unit Price
- $1,688
Model Lease Information
Model Price Range
- $1,605 - $2,593Plus Fees
Unit 3923-09 Amenities and Features
Features
- High Speed Internet Access
Unit 3923-09 Lease Information
Unit Price
- $1,703
Model Lease Information
Model Price Range
- $1,605 - $2,593Plus Fees
Apartment Model: TerraFrom $1,6051 Bedroom, 1 Bath, 800 sq ftAvailable NowFloorplansPhotos![]()
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Terra - Floorplan Apartment Unit: 3932-12Apartment Model: Terra$1,6051 Bedroom, 1 Bath, 800 sq ftAvailable NowApartment Unit: 3931-13Apartment Model: Terra$1,6881 Bedroom, 1 Bath, 800 sq ftAvailable September 22, 2026Apartment Unit: 3923-09Apartment Model: Terra$1,7031 Bedroom, 1 Bath, 800 sq ftAvailable October 4, 2026Adair
1 Bed, 1 Bath, 790 sq ftModel Gallery
Floorplans
Availability Details
Availability Date Unit Sq Ft Call for Availability Adair 790 sq ft Model Amenities and Features
Features
- Air Conditioning
- Balcony
- Cable Ready
- Ceiling Fans
- Double Vanities
- Fireplace
- Heating
- High Speed Internet Access
- Storage Space
- Tub/Shower
- Washer/Dryer
- Wheelchair Accessible (Rooms)
- Wi-Fi
Kitchen
- Dishwasher
- Disposal
- Freezer
- Granite Countertops
- Ice Maker
- Instant Hot Water
- Microwave
- Oven
- Range
- Refrigerator
Apartment Model: AdairCall For Rates1 Bedroom, 1 Bath, 790 sq ftUnavailable![]()
Adair - Floorplan 2 Bedrooms
Show Unavailable FloorplansSierra
From $1,746
2 Beds, 1 Bath, 825 sq ftPlus FeesAvailable NowCheapest 2 BedroomThis is the cheapest 2 Bedroom at this PropertyModel Gallery
Floorplans
Photos
3D Tours
Availability Details
Price Availability Date Unit Sq Ft View Details $1,871 Available Now 3919-11 825 $1,871 Available Now 3915-11 825 $1,911 Available Now 3947-09 825 Model Amenities and Features
Features
- Ceiling Fans
- Washer/Dryer
Kitchen
- Dishwasher
- Disposal
- Microwave
Living Space
- Walk-In Closets
Model Lease Information
Model Price Range
- $1,746 - $2,856
Current Available Pricing
- $1,871 - $1,911 Plus Fees
Unit 3919-11 Amenities and Features
Features
- Ceiling Fans
- Washer/Dryer
Kitchen
- Dishwasher
- Disposal
- Microwave
Living Space
- Walk-In Closets
Unit 3919-11 Lease Information
Unit Price
- $1,871
Model Lease Information
Model Price Range
- $1,746 - $2,856Plus Fees
Unit 3915-11 Amenities and Features
Features
- Ceiling Fans
- Washer/Dryer
Kitchen
- Dishwasher
- Disposal
- Microwave
Living Space
- Walk-In Closets
Unit 3915-11 Lease Information
Unit Price
- $1,871
Model Lease Information
Model Price Range
- $1,746 - $2,856Plus Fees
Unit 3947-09 Amenities and Features
Features
- Ceiling Fans
- Washer/Dryer
Kitchen
- Dishwasher
- Disposal
- Microwave
Living Space
- Walk-In Closets
Unit 3947-09 Lease Information
Unit Price
- $1,911
Unit Description
RentReady=false
Model Lease Information
Model Price Range
- $1,746 - $2,856Plus Fees
Apartment Model: SierraFrom $1,7462 Bedroom, 1 Bath, 825 sq ftAvailable NowFloorplansPhotos3D Tours![]()
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Sierra - Image 10 ![]()
Sierra - Floorplan Sierra - 3D Tour Sierra - 3D Tour Sierra - 3D Tour Sierra - 3D Tour Apartment Unit: 3919-11Apartment Model: Sierra$1,8712 Bedroom, 1 Bath, 825 sq ftAvailable NowApartment Unit: 3915-11Apartment Model: Sierra$1,8712 Bedroom, 1 Bath, 825 sq ftAvailable NowApartment Unit: 3947-09Apartment Model: Sierra$1,9112 Bedroom, 1 Bath, 825 sq ftAvailable NowAmber
From $1,819
2 Beds, 2 Baths, 980 sq ftPlus FeesAvailable Aug 14Model Gallery
Floorplans
Photos
3D Tours
Availability Details
Price Availability Date Unit Sq Ft View Details $1,959 August 14, 2026 3905-01 980 $1,919 September 28, 2026 3936-02 980 $1,819 October 5, 2026 3911-15 980 Model Amenities and Features
Features
- Ceiling Fans
- Washer/Dryer
Kitchen
- Dishwasher
- Disposal
- Microwave
Living Space
- Walk-In Closets
Model Lease Information
Model Price Range
- $1,819 - $5,022
Current Available Pricing
- $1,819 - $1,959 Plus Fees
Unit 3905-01 Amenities and Features
Features
- Ceiling Fans
- Washer/Dryer
Kitchen
- Dishwasher
- Disposal
- Microwave
Living Space
- Walk-In Closets
Unit 3905-01 Lease Information
Unit Price
- $1,959
Model Lease Information
Model Price Range
- $1,819 - $5,022Plus Fees
Unit 3936-02 Amenities and Features
Features
- Ceiling Fans
- Washer/Dryer
Kitchen
- Dishwasher
- Disposal
- Microwave
Living Space
- Walk-In Closets
Unit 3936-02 Lease Information
Unit Price
- $1,919
Model Lease Information
Model Price Range
- $1,819 - $5,022Plus Fees
Unit 3911-15 Amenities and Features
Features
- Ceiling Fans
- Washer/Dryer
Kitchen
- Dishwasher
- Disposal
- Microwave
Living Space
- Walk-In Closets
Unit 3911-15 Lease Information
Unit Price
- $1,819
Model Lease Information
Model Price Range
- $1,819 - $5,022Plus Fees
Apartment Model: AmberFrom $1,8192 Bedroom, 2 Bath, 980 sq ftAvailable August 14, 2026FloorplansPhotos3D Tours![]()
Amber - Image 1 ![]()
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Amber - Floorplan Amber - 3D Tour Amber - 3D Tour Apartment Unit: 3905-01Apartment Model: Amber$1,9592 Bedroom, 2 Bath, 980 sq ftAvailable August 14, 2026Apartment Unit: 3936-02Apartment Model: Amber$1,9192 Bedroom, 2 Bath, 980 sq ftAvailable September 28, 2026Apartment Unit: 3911-15Apartment Model: Amber$1,8192 Bedroom, 2 Bath, 980 sq ftAvailable October 5, 2026Caroline
From $1,895
2 Beds, 2 Baths, 960 sq ftPlus FeesAvailable Aug 26Model Gallery
Floorplans
3D Tours
Availability Details
Price Availability Date Unit Sq Ft View Details $2,036 August 26, 2026 3936-07 960 $1,895 August 31, 2026 3928-10 960 Model Amenities and Features
Features
- Air Conditioning
- Balcony
- Cable Ready
- Ceiling Fans
- Double Vanities
- Fireplace
- Heating
- High Speed Internet Access
- Storage Space
- Tub/Shower
- Washer/Dryer
- Wheelchair Accessible (Rooms)
- Wi-Fi
Kitchen
- Dishwasher
- Disposal
- Freezer
- Granite Countertops
- Ice Maker
- Instant Hot Water
- Microwave
- Oven
- Range
- Refrigerator
Model Lease Information
Model Price Range
- $1,895 - $3,029
Current Available Pricing
- $1,895 - $2,036 Plus Fees
Unit 3936-07 Lease Information
Unit Price
- $2,036
Model Lease Information
Model Price Range
- $1,895 - $3,029Plus Fees
Unit 3928-10 Lease Information
Unit Price
- $1,895
Model Lease Information
Model Price Range
- $1,895 - $3,029Plus Fees
Apartment Model: CarolineFrom $1,8952 Bedroom, 2 Bath, 960 sq ftAvailable August 26, 2026Floorplans3D Tours![]()
Caroline - Floorplan Caroline - 3D Tour Caroline - 3D Tour Caroline - 3D Tour Caroline - 3D Tour Apartment Unit: 3936-07Apartment Model: Caroline$2,0362 Bedroom, 2 Bath, 960 sq ftAvailable August 26, 2026Apartment Unit: 3928-10Apartment Model: Caroline$1,8952 Bedroom, 2 Bath, 960 sq ftAvailable August 31, 2026Coral
2 Beds, 2 Baths, 1070 sq ftLargest 2 BedroomThis is the largest 2 Bedroom at this PropertyModel Gallery
Floorplans
Availability Details
Availability Date Unit Sq Ft Call for Availability Coral 1070 sq ft Model Amenities and Features
Features
- Air Conditioning
- Balcony
- Cable Ready
- Ceiling Fans
- Double Vanities
- Fireplace
- Heating
- High Speed Internet Access
- Storage Space
- Tub/Shower
- Washer/Dryer
- Wheelchair Accessible (Rooms)
- Wi-Fi
Kitchen
- Dishwasher
- Disposal
- Freezer
- Granite Countertops
- Ice Maker
- Instant Hot Water
- Microwave
- Oven
- Range
- Refrigerator
Apartment Model: CoralCall For Rates2 Bedroom, 2 Bath, 1070 sq ftUnavailable![]()
Coral - Floorplan 3 Bedrooms
Show Unavailable FloorplansAddison
From $2,598
3 Beds, 2 Baths, 1145 sq ftPlus FeesAvailable Aug 4Model Gallery
Floorplans
Availability Details
Price Availability Date Unit Sq Ft $2,598 August 4, 2026 3915-16 1145 Model Amenities and Features
Features
- Air Conditioning
- Balcony
- Cable Ready
- Ceiling Fans
- Double Vanities
- Fireplace
- Heating
- High Speed Internet Access
- Storage Space
- Tub/Shower
- Washer/Dryer
- Wheelchair Accessible (Rooms)
- Wi-Fi
Kitchen
- Dishwasher
- Disposal
- Freezer
- Granite Countertops
- Ice Maker
- Instant Hot Water
- Microwave
- Oven
- Range
- Refrigerator
Unit 3915-16 Lease Information
Unit Price
- $2,598
Model Lease Information
Model Price Range
- $2,598 - $3,735Plus Fees
Apartment Model: AddisonFrom $2,5983 Bedroom, 2 Bath, 1145 sq ftAvailable August 4, 2026![]()
Addison - Floorplan Apartment Unit: 3915-16Apartment Model: Addison$2,5983 Bedroom, 2 Bath, 1145 sq ftAvailable August 4, 2026Chelsea
3 Beds, 2 Baths, 1065 sq ftModel Gallery
Floorplans
Availability Details
Availability Date Unit Sq Ft Call for Availability Chelsea 1065 sq ft Model Amenities and Features
Features
- Air Conditioning
- Balcony
- Cable Ready
- Ceiling Fans
- Double Vanities
- Fireplace
- Heating
- High Speed Internet Access
- Storage Space
- Tub/Shower
- Washer/Dryer
- Wheelchair Accessible (Rooms)
- Wi-Fi
Kitchen
- Dishwasher
- Disposal
- Freezer
- Granite Countertops
- Ice Maker
- Instant Hot Water
- Microwave
- Oven
- Range
- Refrigerator
Apartment Model: ChelseaCall For Rates3 Bedroom, 2 Bath, 1065 sq ftUnavailable![]()
Chelsea - Floorplan
Price shown is base rent. Excludes user-selected optional fees and variable or usage-based fees and required charges due at or prior to move-in or at move-out. View Fees and Policies for details. Price, availability, fees, and any applicable rent special are subject to change without notice.
Schedule a Tour
Call us at: (804) 719-3858 to request a tour.
3D Tours
2BR,2BA,-960SF, The Elderberry
2BR,1BA,-825SF, -The Cedar
Cedar- 2BR, 1BA
2BR,2BA,-The Bayberry
Elderberry- 2BR, 2BA
2BR, 1BA - Magnolia
1BR, 1BA - Hickory
2BR, 2BA - Bayberry
Property Information
- 350 Units
- 3 Stories
- Built in 1989
Fees and Policies
The fees listed below are community-provided and may exclude utilities or add-ons. All payments are made directly to the property and are non-refundable unless otherwise specified.
Other Fees and Policies
Pet Fees
- Cat
- Cat FeeiMax of 2. Charged Per Pet.$350.00
- Cat RentiCharged Per Pet.$40.00/mo
- Dog
- Dog FeeiMax of 2. Charged Per Pet.$350.00
- Dog RentiCharged Per Pet.$40.00/mo
Restrictions:
Only common, domestic, non-aggressive animals are permitted. Pets over 150 pounds and the following dog breeds, Wolf, Wolf Hybrid, and Presa Canario, are prohibited. Additional pet or breed restrictions may apply. These rules do not apply to qualified assistance animals in accordance with applicable laws.
Restrictions:
Only common, domestic, non-aggressive animals are permitted. Pets over 150 pounds and the following dog breeds, Wolf, Wolf Hybrid, and Presa Canario, are prohibited. Additional pet or breed restrictions may apply. These rules do not apply to qualified assistance animals in accordance with applicable laws.
Comments:
Max of 2. | Restrictions: Aggressive breed restrictions apply to full or mix breeds.
Parking Info and Fees
- Surface Lot
Property Fee Disclaimer: Based on community-supplied data and independent market research. Subject to change without notice. May exclude fees for mandatory or optional services and usage-based utilities.
Features and Amenities
On-Site Services
- Car Wash Area
- Maintenance On Site
- Package Service
- Planned Social Activities
- Hearing Impaired Accessible
- Property Manager On Site
- Online Services
- Renters Insurance Program
- Vision Impaired Accessible
- Pet Play Area
Community Features
- Conference Rooms
- Walk Up
- Lounge
- Corporate Housing
- Business Center
- Clubhouse
Outdoor Features
- Grill
- Sundeck
- Pond
- Cabana
- Picnic Area
- Patio
- Porch
Recreation and Fitness
- Fitness Center
- Tennis Court
- Walking/Biking Trails
- Playground
- Pool
Interior Features
- Balcony
- Storage Space
- Ceiling Fans
- Fireplace
- High Speed Internet Access
- Heating
- Double Vanities
- Tub/Shower
- Cable Ready
- Washer/Dryer
- Air Conditioning
- Wi Fi
- Wheelchair Accessible (Rooms)
Kitchen Amenities
- Oven
- Dishwasher
- Microwave
- Range
- Refrigerator
- Disposal
- Freezer
- Ice Maker
- Instant Hot Water
- Granite Countertops
Living Area Features
- Walk In Closets
- Sunroom
- Den
- Dining Room
- Carpet
- Vinyl Flooring
- Linen Closet
- Office
- Window Coverings
Map
3900 Acadia Ln, Richmond, VA 23233
- Shopping
- Colleges
- Grocery
- Medical
- Parks
Map
Getting Around
50 / 100 Fairly walkable
50 / 100 Fairly bikeable
90 / 100 Exceptionally car friendly
Scores provided by 
details
detailsGetting to Know the Area
70 / 100 Restaurants
50 / 100 Cafes
70 / 100 Nightlife
70 / 100 Shopping
60 / 100 Parks
100 / 100 Noise Level
Scores provided by
Frequently Asked Questions about Trails at Short Pump Apartments
Where is Trails at Short Pump Apartments located?
Trails at Short Pump Apartments is located at 3900 Acadia Ln, Richmond, VA
What is the current rent range at Trails at Short Pump Apartments?
1 Bedroom to 3 Bedroom Apartments at Trails at Short Pump Apartments currently range from $1,460 to $2,598
When is the leasing office open?
- The office Hours for Trails at Short Pump Apartments are
- Monday 8:30 am–5:30 pm
- Tuesday 8:30 am–5:30 pm
- Wednesday 8:30 am–5:30 pm
- Thursday 8:30 am–5:30 pm
- Friday 8:30 am–5:30 pm
- Saturday 10:00 am–5:00 pm
- Sunday Closed
Are pets allowed?
Call us today to find out our pet policy and if we allow pets
Renters Reviews and Ratings
Great Service
March 13, 2026 - Review from Apartments.com
I moved into Trails in 2019 and I loved it. Service was great, living was easy. Then it started going down and was no longer pleasant, so I never dealt with management, because it was a waste of time.
Then last week I had a flood in my apartment and it was DISASTOROUS!!
I didn't have much faith that it would be handled to my satisfaction, Boy was I wrong. The newest management was supberb. My apartment was back in shape in a matter of days. They moved all my furniture and even put it back ...
almost exactly as it was. They were compassionate ond the customer service was OUTSTANDING. That goes for the office staff as well as the maintenance staff. I can see Trails coming back to the way it was, and I am more than happy to once again call this HOME.
THANK YOU ALL!!!
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Property is Not as it Appears
April 12, 2025 - Review from Apartments.com
On the surface, it seems fine. You have to live here long enough to realize the quality of the unit is tape slapped on tape. Neighbors are very inconsiderate and untidy. Management is unhelpful and couldn’t care less about anything other than the rent. I would advise to live elsewhere. It was a very happy day when we moved out of this complex.
Not Impressed
July 29, 2022 - Review from Apartments.com
This is a good place for a first apartment or if you are on a tight budget and want to live in short pump. The area is nice. The apartments are average. Appliances in my apt were outdated though and everything looks patched up. It is like those videos you see where landlords just paint over dead bugs as a way of fixing things rather than doing a thorough job. The pool is closed 50% of the time and the leasing agents constantly blame the tenants for any issues there and take away pool rights like ...
we are children getting punished. The leasing agents are disorganized, rude, and honestly don’t seem to know what they are doing at times. They blame any issue on the “new management changeover.” No accountability. As long as there were no maintenance issues or issues with bills and we didn’t have to talk to them, it was peaceful enough living there.
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An absolute nightmare.
July 15, 2021 - Review from Apartments.com
Within the first two weeks we’ve suffered a lack of AC (in the middle of July), wasps building a nest on the patio, and a roach infestation. The rapid onset of these problems leads me to believe they were ongoing concerns that management has chosen to ignore. Property management does nothing to remedy these issues, just quick remedies to get you to shut up. There is absolutely no communication from the property owners on when these repairs will take place and even when they’re done, the AC breaks ...
the next day if it even got fixed at all, the roaches come back, the “pest guy was here but he must have missed you” etc. Short Pump is a great area but this complex is a disaster, do yourself a favor and choose somewhere else. I certainly wish I did.
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Property Manager Responded
July 28, 2021
Thank you for taking the time to leave us a review, I apologize that you your experience was less than excellent here with us. Please give the office a call and we can discuss your concerns in more detail.Sincerely,Evan NaeherCommunity Manager Trails at Short Pump804-346-8724
Warning from a Resident of 5 years
January 30, 2021 - Review from Apartments.com
I have been living here for 5 years and just because my office and daycare was close, i continued to live through the misery. It went through multiple management changes and each one toped the others in how bad they could be and the way they ran the community. Lousy maintenance , no control/power given to leasing folks, things have never been replaced, all you get a quick fix and then back to what it was. The latest one is trying to make it shiny from outside but no changes done in interiors. So, ...
please love leaking's, 1960 appliances, no heater working in sub temp, etc...
Also, don't look at this community if you are seeking some flexibility in your lease extension and terms when you are moving out or be ready to pay more than what you will pay for a Newyork high rise.
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Property Manager Responded
February 12, 2021
Thank you for taking the time to leave us a review, I apologize that you your experience was less than excellent here with us. Please give the office a call and we can discuss your concerns in more detail.Sincerely,Evan NaeherCommunity Manager Trails at Short Pump804-346-8724
Awful maintenance
June 22, 2019 - Review from Apartments.com
I have been living here for almost 2 years and getting maintenance to come fix things is the worst. It takes two weeks or more to get things fixed. I’ve called 5 times and they haven’t come to fix things.
Property Manager Responded
June 24, 2019
Hello Katie, thank you for your feedback. We apologize for the the timeliness of the work orders not being up to par. After communicating with the team, it appears that the maintenance team is currently short staffed and is trying to overcome a number of emergency work orders that are taking up a bulk of the maintenance team's time. We sympathize with your frustrations, and we assure you that the team is working very hard to complete these orders in a timely manner. - Marjorie, Bell Customer Service
Excellent community with supportive management and staff
November 15, 2018 - Review from Apartments.com
I am living here for last 2 years and this is an excellent community with supportive management and staff.
New management headed by Laura is extremely good and take cares of any open issues on priority.
Would definitely advise and recommend anyone looking for rental apartment in this community.
Thanks and regards,
Nitin Grover
Would not recommend others
January 9, 2018 - Review from Apartments.com
After 2017 Mid , some changes happened over the management or something and response is very poor and rude. they started charging for most of the stuff and they are increasing the rent upto 500 if you are renewing whereas if you file new application you will less 200 from the original rent itself. And apartment will be well remodelled using the people who are moving out . me and friends -totally 6 houses when Moved out and paid lots of money to them . I was continuing only because of Nate who is ...
very gentle in handling the things.
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General and Maintenace
November 20, 2017 - Review from Apartments.com
Have lived here for two years and as a senior citizen (old lady), I couldn't be happier. Good neighbors and superior maintenance. Convenient to everything Short Pump and everything in my comfort zone. Maintenance staff knowledgable and quick to respond even in off hours. Thumbs up!
Property Manager Responded
November 28, 2017
Thank you for taking the time to leave us a positive review! We are happy to hear that our staff members were able to provide you with a place you are proud to call home while experiencing the luxury of Hassle Free Living for the past two years! We believe The Trails at Short Pump is a place for everyone. We truly value you as a resident and look forward to serving you in the future :) -Kathy, Bell Reputation Team
The price is right
September 20, 2017 - Review from Apartments.com
I lived here for a year and had a good experience.The community is beautiful and the staff are friendly and helpful. The community is older but maintained well for it's age. The price is right for the neighborhood and amenities.
Property Manager Responded
October 2, 2017
Thank you for leaving a positive review for The Trails at Short Pump! We are so glad to hear that you enjoyed your living experience with us. We wish you the best of luck on all of your future endeavors! -Ashleigh, Bell Reputation Team
Very bad experience :(
June 26, 2017 - Review from Apartments.com
I am living here from past 8 months and its very bad experience.
1) It's old apartment but its not maintained well. (I had lived in older apartments than this but they were maintained well).
2) From the day one, everyday I am having one or the other maintainance request for fixing.
3) If I request for any issue fix/service request, you get the response back after 2 - 3 days :(
Interior is badly maintained
1) Most of the sockets, if you pull the plug, socket itself will come-out.
2) All ...
bathrooms: Water will be leaking or showers doesn't work properly.
3) A/C doesn't function properly.
Stafff
Except Nathan and Laura, all other staff members are rude :(
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Property Manager Responded
July 24, 2017
Thank you for your feedback on The Trails at Short Pump. At Bell, we always welcome hearing from our residents, whether it be a compliment or a concern, so that we can work to ensure your living experience with us is exceptional. I am sorry to hear about your experience with this community, we would appreciate the opportunity to change your opinion into a positive one. Our maintenance and management teams work diligently to complete all of our residents requests so please let us know if you have any further maintenance issues, so that we can immediately address those. Please do not hesitate to contact your front office team should you have any other concerns or suggestions. Thank you, and have a great day. Ashleigh, Bell Reputation Team.
Homesick
January 7, 2016 - Review from Apartments.com
I lived here a couple of years ago and plan to move back as soon as my current lease is up. I have such great memories from here and loved my apartment. I had a one bedroom and it is the last place that has felt like home. The bedroom was MASSIVE and made my king sized bed look small. I relaxed out on the porch and loved my fireplace. I also had the black kitchen so it looked really luxurious. The location was perfect. I really miss Short Pump and my apartment was right next to everything. I ...
literally can't wait to move back!
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Nearby Schools
Quioccasin Middle School
Henrico County Public Schools
9400 Quioccasin Rd
Public School - Grades 6-8 (1040 Students)
In Attendance Zone5 minute drive / 2.6 miles away
School data provided by GreatSchools.
details
The GreatSchools Rating helps parents compare schools within a state based on a variety of school quality indicators and provides a helpful picture of how effectively each school serves all of its students. Ratings are on scale of 1 (below average) and to 10 (above average) and can include test scores, college readiness, academic progress, advanced courses, equity, discipline and attendance data. We also advise parents to visit schools, consider other information on school performance and programs, and consider needs as part of the school selection process.
About GreatSchools Data on ApartmentHomeLiving.com.
About GreatSchools Data on ApartmentHomeLiving.com.
Points of Interest
Time and distance from Trails at Short Pump Apartments.
Arts Museums and Landmarks
Big Box and Retail
Carmax
11090 W Broad St
1 minute drive / 0.65 miles away
Kohl's
11240 W Broad St
3 minute drive / 1.05 miles away
Target
11290 W Broad St
3 minute drive / 1.21 miles away
Colleges and Universities
J. Sargeant Reynolds Community College - Parham Road Campus
1651 East Parham Road
13 minute drive / 6.32 miles away
Groceries
Whole Foods
11173 W Broad St
2 minute drive / 0.76 miles away
Kroger
9480 W Broad St
5 minute drive / 1.91 miles away
Aldi
1776 N Parham Rd
5 minute drive / 2.51 miles away
Hospitals
Henrico Doctors' Hospital
1602 Skipwith Road
8 minute drive / 3.79 miles away
Bon Secours St. Mary's Hospital
5801 Bremo Rd
12 minute drive / 5.69 miles away
Children's Hospital Of Richmond
2924 Brook Road
19 minute drive / 9.09 miles away
Parks and Recreation
Trails at Short Pump Apartments has 1 park within 10.2 miles, including Hollywood Cemetary.
Shopping Centers
Trails at Short Pump Apartments has 5 shopping centers within 0.5 miles.
Nearby Neighborhoods
Rental Price Ranges in the Area
| Bedroom | Average Rent | Cheapest Rent | Highest Rent |
|---|---|---|---|
| Richmond Studio Apartments | $1,498 | $715 | $7,168 |
| Richmond 1 Bedroom Apartments | $1,628 | $566 | $9,290 |
| Richmond 2 Bedroom Apartments | $1,938 | $628 | $10,000+ |
| Richmond 3 Bedroom Apartments | $2,214 | $819 | $10,000+ |
| Richmond 4 Bedroom Apartments | $1,407 | $710 | $5,859 |
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Viewing: Trails at Short Pump Apartments | Desktop Version | Listing Updated: 07/30/2026 | AHLPLA
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