Awful Staff
November 8, 2023 - Review from Apartments.com
After having lived here for six months I can say it was awful. It wasn't the apartment, the facilities or landscaping, but the staff. There was one nice young lady who was helpful, but the other three members including the manager are awful and have never heard of customer service. First, during normal business hours if you call the office, you rarely get a live person and is sent to their answering service. I'm still awaiting return calls from 4 months ago. Second, signed a six month ...
lease then signed a one year and our rent increased by 15%. I asked because usually when it's a longer commitment the price goes down. Nope, went up. I called about several issues we had with the apartment (security system and internet). Both times I was told they couldn't help and I needed to call the providers customer service. I asked isn't that their issue as I am the renter to which I got a BS snarky response, so I had to take care of. The final straw is we moved out in late July, after providing a $4,300 security deposit. Now fast forward to November and got a collections notice from a collection agency. Called their office and after several times got the rude manager. Sent over a recap and stated that we failed to pay the early withdrawal penalty. Said we did and still need our security deposit back. She had the audacity to say we never gave one. Now I have to search my files or get a copy from the bank on a simple transaction as a security deposit. They have turned over owners several times and seems to be a pattern with this development of "losing" tenets security deposit. Now I have to get my attorney involved with litigation which costs me more money on a simple transaction. With all the new apartment complexes going up in the area, avoid Christopher Todd apartments or communities
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