Pros: Updated kitchen is beautiful, 2 car garage, balcony and patio to enjoy, the location is extremely convenient, maintenance requests submitted via electronic system are handled promptly, staff is very friendly, new landscaping is lovely - more shrubs and trees, better upkeep. A pro I might not have noticed except for all the rain recently is that water mitigation is excellent. Despite the bad storms in our area we had zero leaks, zero flooding, and zero standing water near our unit. Instead
...of having a deep pantry you cant reach the back of, it's shallow and wide - a genius idea, though it took some getting used to.
Cons: In-person maintenance requests are always written down and NEVER followed up on, leasing process was inconsistent - my significant other and I were asked for different documents and had to sign different documents at move in, entrance gate for vehicles is frequently broken and left open - even overnight, the AC has trouble keeping up in the summer - our apartment will consistently reach 76-80 degrees in the summer.
As others have mentioned, it doesn't seem like having things in top shape was a priority for move in. We needed several things repaired - windows, front gate, garage door - and had significant rust stains (i hope that's what it was) in our dishwasher that we had to take care of ourselves. Neither of us were used to the online maintenance form and would go into the office - usually Kedra (i think that's her name?) would take down the details, but there would be no action taken. She also handled our leasing process during which my significant other and I were asked for different things and signed different forms.
Property Manager Responded