I wish I can give those group of people who manage this basket of trash less than one star. I was walking in Walmart and met one of my friends and told him I am moving to this place, he screamed in my face and told me that this is the worst place to live in Austin. Besides their ugly and dirty apartments with almost no maintenance, their calculations are always wrong and their bills always have mistakes and he urged me to revise every estimate they make for me and he confirmed that I must find
...mistakes. He told me a story that when he moved out from there, they overestimated his move out charge with $500 for no reason, and they kept chasing him to pay them until he threatens them to file a case in the court. Unfortunately, I did not know that before signing the lease, I never read their reviews and I just filled the application online. When I went home, I revised my move-in estimates I found a mistake for over $250 added with no reason. And for the first time, I faced those bunch of rude and non-professional persons as I mainly signed the lease online without seeing their faces. I visited the office to ask one of the employees some questions about my estimated move-in payment, he treated me like I am a beggar like how dare I ask him about that, I tried to convince him that his calculations are wrong and probably he needs to revise that. This is like stealing my money without even giving me a chance to understand how this is calculated. He yells in my face pretending that he is busy and does not have time for me. I hated myself and hated the day that I even sought to move to this nasty place. I am not sure how can I deal with those people for an entire year, I hope I will not move there. I filed a complaint against them in Austin Apartment Association and they promised that they will investigate my case soon, hopefully, I can escape from those people peacefully with the minimal damage to me and my dignity.
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Property Manager Responded