Unit was nice, but major issues with managment
March 31, 2023 - Reseña de Apartments.com
Moved in June of 2022. Online, the floor plans show a balcony for some units that DO NOT have a balcony. Our unit and the unit of some friends of ours was the same. Our unit was in great shape when we moved in and was great outside of a leaky vent in the bathroom.
The management was helpful at times and unavailable at others. When we moved out, we DEEP CLEANED the apt and spackled and painted the walls. We were still CHARGED $240 of the $250 security deposit and were NOT given a straight answer ...
as to why. I called multiple times and was ultimately IGNORED while trying to ask about a $110 "Housekeeping" fee that was not backed up by ANY evidence. Disappointed by the lack of clarity by the management. It seems that they charged us the "standard move out" fee and didn't actually take into consideration the state of our apt.
The weight room is incredibly furnished, but quite busy. If you want to work out in a more private setting, this is not the place for you. The Montane has an issue with security in their amenities as well. The pool has LARGE parties often on weekends that tend to be loud and take up most of the area. I know teenagers in the area who have told me that they come to the apartments to use the pool and lazy river all the time by reaching over the fence to unlatch the door. The weight room has been periodically plagued by this issue of use by random groups of teenagers as well.
Rent is expensive, as this is a luxury. Included in the rent were MANY fees, more than normal, and you get the feeling of being overwhelmed by extra fees. Overall, our unit itself was nice and we enjoyed living in our space, but the management was frustrating, the pool never ceased to hold random groups of people/parties, and moving out was incredibly stressful.
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Property Manager Responded
April 3, 2023
Hello Ethan,
We appreciate the time you took to leave us feedback. We sincerely apologize for the frustration you experienced at our location. We appreciate your feedback. Please reach out to us at (303) 805-4188 or montane@avenue5apt.com for more assistance.
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