I think Bent Tree is a very nice looking apartment complex. I applied here, but unfortunately, the application process is pretty broken. The main gripe I have is that my leasing agent has still, even after a week and a half, never actually responded to a single email I've sent.
I admit I perhaps called a few too many times checking in on things, but I would not have called in every day if I could just get a response and an update on where things were.
I did not actually get all of the documents
...required to apply on the first email I was sent. I also wasn't given full instructions on how to make the app fee payment.
I sent in my documents, and I called to see if I was missing anything. I was told they didn't receive the email (though later it turns out they did, but they never responded back and said so).
I called in again later to get information on how to make the app payment. I made the payment and sent them an email with the payment confirmation as directed.
I still did not get an email letting me know the information was received, so again, I had to call them. I was told that they would work on my application.
I then called back the next day to see what the next steps were, and they told me they had earlier moveins and would process it later. I could not get a firm time on when I could expect my application to be processed.
I later called and asked for a manager and was told that they would work on getting me a response so I would feel more at ease. I still did not receive an email.
This process has been broken and I'm out $350 for the application because it went into a black hole. I understand that they have other applicants that they have to work with, but I have to get movers ready, get packed, etc, so I have to know if I'm approved or not. If they had just emailed me once or twice to let me know where we stood I certainly would not have called as much, which would have ultimately saved time for both them as well as me.
I would not recommend this place unless you are desperate or you have a very long time for your application to be processed.
Property Manager Responded