Going downhill
June 7, 2026 - Reseña de Apartments.com
The apartment is advertised as luxury but overall maintenance of the building was not great to begin with but has significantly decreased in the past 12 months. When I moved in they were in the process of updating units. I assumed when they were finished they would go back and touch up paint in the hallways but that never happened. When things do need to be fixed they do a sloppy job and don’t clean up the messes. There are paint splatter by the main elevator for example and the door by the ...
elevator did not work properly for months. Most recently the building has foul smells in hallways, stairwells and the package room. Pot is also a common smell in the hallways. They will occasionally send out notices to remind tenants of the regulations but they don’t do anything further to address the issues. I love the location and my unit itself but maintenance has definitely been an issue with timelines and appropriate fixes for ongoing issues. At this point I would not recommend this building to any of my friends and I’m hesitant to invite them over because of how bad it looks in the hallways and common areas.
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Property Manager Responded
July 17, 2026
Thank you for the honest feedback. We sincerely regret to hear we have missed the mark, and would greatly appreciate the opportunity to speak with you about your concerns. We have repaired the issues with the elevator. We apologize if our service team did not resolve your service requests to your satisfaction; we would love to make those right for you.
We do send out notices for our no smoking policy, but without knowledge of who is doing it we cannot hold someone responsible. We will make sure the feedback you shared regarding your service requests is used as a teachable moment so that we can provide a better experience in the future. Please reach out to us at congresspark@cortland.com if you'd like to discuss your experience further or if there is anything we can do for you.
-The Cortland Congress Park team
Refundable Pet Deposit is $300 per apartment. Pet Rent is $35/monthly per apartment.