No Courtesy and Tricky Pay Windows
April 7, 2023 - Reseña de Apartments.com
I’ve lived at Cypress for over two years now. I don’t mind the environment but do NOT live here if you expect the management to treat you like human beings. Through their portal they create a very small window to pay rent and will not send any notifications or call you if you miss that 1 or 2 day window. But they are extremely fast to collect a high delinquent fee.
Auto payment could be an answer until they raise your rent during renewal and do not call you that the auto payment doesn’t update ...
with updated rent. But again, will happily inform you about the delinquent fee. I give them two stars. One for the layout and one for the food trucks.
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Property Manager Responded
April 10, 2023
We are sorry to hear you feel this way. The TAA lease agreement states rent is due on the first of the month and considered late on the 4th of the month. This lease agreement is widely used around the state of Texas. Auto pay is definitely an option, however, we aren't able to update that for our residents as the resident does need to update that when their rent amount changes. We aren't able to see your name to be able to contact you directly to assist you. Please don't hesitate to contact our office as it's our pleasure to answer any questions you may have.
Max of 2. The non-refundable fee is $300 for 1 pet, and $500 for 2 pets.