I moved into my new apartment in July 2024 with excitement and high hopes, but my experience has been deeply distressing. Sameera, the leasing consultant, has been outstanding—extremely responsive and helpful. The apartment itself is beautiful, with excellent amenities like a gym, pool, and tennis court.
Unfortunately, my joy has been marred by a severe roach and ant infestation. I reported this problem within two days of moving in, but I was informed that pest control only visits on Mondays.
...The initial visit didn’t solve the problem, and I continued to see pests everywhere—crawling on walls, ceilings, and counters. Despite my repeated calls to management, they haven’t conducted an inspection or provided effective support.
I’m anxiously waiting for the second pest control visit, but the situation is worsening. When I called again, hoping for more help, I was told it was out of their hands. I was advised by Maria to buy pest control products, which contradicts the signed agreement stating that I shouldn’t use DIY methods. This added stress and frustration, as I’m already dealing with the inconvenience of having to store my belongings in bins and delaying furniture delivery.
I’ve even had to enlist family help, which has been both embarrassing and exhausting. The lack of urgency and support from management has left me feeling helpless and overwhelmed. I’m spending my own money to fix a problem I didn’t create, and the management’s inaction is heart-wrenching. Please be cautious if considering this apartment—my experience has been a struggle, and I’m desperately seeking a resolution.
Akita, American Bulldog, American Staffordshire Terrier, Chow Chow, Doberman Pinscher, Dogo Argentino, German Shepherd, Husky, Malamute, Pit Bull, Presa Canario, Rottweiler, Staffordshire Bull Terrier, Wolf Hybrid.