Broken down apartments with the rudest manager and staff.
May 6, 2022 - Reseña de Apartments.com
When we move out of this complex, our nightmare will finally be over.
Just got off the phone with Stephanie, who first had an attitude because she "has been trying to get a hold of us for days" and by try she means a single email that just reiterates our lease renewal offer. Doesn't even say please contact us, just if you don't you will go month to month.
So with her first actual call for us, berates because we didn't respond to an email that we didn't have too. She then tells us that our month ...
to month rent will go up every single month to "keep up with Austin's competitive housing market"
If this complex wanted to compete with the rest of the market, it would actually have good amenities, they would respond to maintenance requests quicker than 2 months, they would DO SOMETHING ABOUT THE BURNT DOWN BUILDING THAT HAS BEEN THERE FOR HALF A YEAR WHICH HAS AN ACTIVE ANIMAL AND HOMELESS PROBLEM, would clean up the broken glass and condoms in the parking lot, and would have a friendly attitude when talking to their residents not just potential residents.
It doesn't help that the manager Michelle is unprofessional, rude and doesn't have the right attitude to be working with people. Kindness goes a long way but that doesn't seem to be something she's familiar with
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Property Manager Responded
June 3, 2022
Hi, we appreciate your honest feedback of your experience with our Front office. Please reach out to our front office at (512) 250-1941 so that we can further discuss your feedback. We hope we can turn your experience around.
Max of 2. Pet fee is per animal. Pet rent is $10 for one pet, or $15 for two pets. No exotic animals are allowed.