The staff at this property are as nice as can be to your face, but REFUSE to do a lick of work. More likely than not, this could be the laziest staff of humans ever assembled under one roof - and especially in one office. During my two year tenure at this property, I asked repeatedly for certain things to be done. Concerns like addressing dirty things, broken things, blown out things, rogue parking, animal waste, trash, etc. I went by there recently, and nothing has changed. A new management
...company (MAA) took over, and the place actually got worse. Residents didn't think that was even possible, but it happened.
The same things are still dirty and broken, and the staff is still glued to their chairs. There is no accountability or customer care that this place. There is no one in charge, and there is no leadership or management. This attitude has been handed down to the support staff as well. No cleaning happens here, it's been replaced with lots of leaning and smartphone play. The support staff like to hang out by the freight elevators and play on their phones.
After submitting numerous service requests, (that always came back marked as completed, but NEVER were), I asked each of the clerks in the office the same thing face-to-face. They all did the same thing; each clerk would nod their head in a 'yes' fashion while smiling, while consistently NEVER, EVER doing any work whatsoever. They WILL NOT DO ANY WORK at this place - they refuse. While I was battling staff over the easy fixes that would make us all look good, I was constantly having frigid air flow into my unit in the wintertime. This was not confined to my unit, this was a property-wide problem. I had to stuff towels around the window frames just to get my heat to turn off once in a while.
Staff WILL NOT clean elevators, the public coffee machines, the community room rental space, change light bulbs, fix broken entryways and doors, (to prevent robberies that happen inside the building), tow cars in your space with no parking decal, clean up and address animal waste, or do any sort of meaningful work. But they have no problems giving out HUGE rent increases at the end of your lease term - watch out for that one and plan accordingly. I could recommend that you keep looking at other places, and meanwhile, the staff can keep looking at their phones.
Property Manager Responded