COH is a beautiful property, with great units, spacious, and the residence are great. Before you decide to move here please be aware that UDR & Corporate are so out of touch with what happens here that many wholesome families and people leave this place because of the lack of attention that's put towards making sure their needs as residents are met. For starters, UDR is so money hungry, they will charge you an arm and a leg for everything.
Theft is a huge problem here as packages are frequently
...stolen daily form the package room, as well as car parts being stolen from people's cars out of the garage. The corporate office/rental office do nothing to deter these thefts or acknowledge these problems exist. Property inside of buildings and the garage are often vandalized as well. The gym is marketed as a great amenity yet majority of the main attraction equipment is defective and has been out of commission for about 6 months now with no explanation on when things are expected to be fixed. Pest control is a monthly cost yet pests are everywhere.
The Rental office and maintenance staff are great and try their best to be helpful but its clear that UDR puts them in no position to successfully service residents properly. Maintenance team is understaffed, the residential office workers are only there for future residents and often have no purpose for resolving issues once someone has moved in. All communication with any person of interest will happen via text, never phone call and rarely email. Texting conversations often are drawn out for weeks with the UDR employees responding business days later.
Lastly, There are many properties in this area with greater amenities, more luxury appliances, and less drama. Virginia has no laws that restrict the amount of money a property/landlord can increase the rent by, with the amount of money they enforce their residents pay, at lease renewal time they have been known to raise the rent by 30%-40%.
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