DON'T MOVE HERE
July 14, 2026 - Reseña de Apartments.com
Do not recommend moving here whatsoever. Office staff is horrible. Wendy is rude and snarky. They do not care whatsoever about you as a tenant nor the property. You get the full on landlord, special and maintenance does not care about their work whatsoever. The inside of the apartment no storage, small kitchen cabinets, floors are completely uneven with many divots, windows are very old and have little to no trim, and AC and heater do not probably disperse throughout the apartments and don't even ...
work on the days you really need it. I lived here for 15 months and I was just counting down the days to leave this place. They also do not have emergency maintenance. We had our water heater started leaking out and we were not able to turn it off due to them having it locked away on the patio. Took us hours to get a hold of them on a Saturday morning. Didn't get back to us till Saturday night and finally came out and fixed it Sunday late afternoon. We put in a complaint with our upstairs neighbor because they were blasting music and having constant traffic in and out of their apartment all hours of the night. They also started parking in my carport spot that is in my lease and yes I could have called the tow truck but tow truck took a while to get there. But with evidence of pictures and videos sent to Wendy through email, she said that she'll talk to the legal team but nothing was ever resolved. That main situation definitely seemed to really bother Wendy, so I don't know if there was a personal relationship or favoritism with those specific tenants. Started to realized that anytime I put a maintenance request in it took them days to contact us to schedule when prior it was within 24 hours. We put a maintenance request in one time and it was going on about day three no contact and I talked to my neighbor. She put a maintenance request the night before and got a call the next morning. At that point we kind of just knew that Wendy was finding ways to retaliate against us. Talking to more neighbors around us very shocked that we weren't the only ones and many said stay to yourself. Management does not care nor do they actually ever fix problems. I was very frustrated, but I was pretty much just walking on eggshells at the point. I made a post on a local page asking for people's experiences at Verona and I truly regret not doing that before moving in. If you can save yourself the trouble and don't move here.
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Property Manager Responded
July 26, 2026
Thank you for sharing your experience. We're sorry to hear that your time at the community did not meet your expectations. We take concerns about maintenance, communication, and resident experience seriously, and we appreciate your feedback. Please reach out to our regional manager at kowen@standardmanagement.com to discuss this further. We wish you the best in your new home.
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