Previous Tenant Experience
August 9, 2024 - Review from Apartments.com
The Bad -
1. Rent - Rent is raised disproportionately to market
2. Sonder - The building is also home to a short-term apartment rental company, Sonder, who share most amenities and lobby access.
The Evil -
1. Management - Silverstein properties to be more specific. Classic selfish, rude, and greedy property managers. I will elaborate on a couple scenarios below.
2. Rent Payments - there were 2 circumstances where there were “erroneous accounting” issues with rent and the security deposit so make ...
sure to double check your invoices so you are not overcharged
3. Gym - Upon signing the lease and for multiple months thereafter, the gym was free to residents. Management decided to completely refurnish the gym with brand new equipment, mostly all the same equipment that was there prior but brand new. As per the property supervisor, they also wanted to have the aesthetic of an all black gym to “look nicer”. Totally understandable and fine. A week or 2 after the gym was completed, management decided to start charging residents $50 a month to utilize the gym, without prior notification that this may have been on the horizon to give them a heads up. As a point of reference, the gym was $0 for at least 8 years. As an daily user of the gym, I can tell you that everyone was obviously unhappy with this decision and the running theory is that management is trying to recoup their investment for the gym equipment by charging residents a monthly fee. Most residents did not end up getting the membership.
1. Residents can read between the lines and it was a lack of professionalism and under limited notice that ticked people off
4. Roof - The roof is open to all residents and Sonder residents as I stated above. However, management fails to explicitly state the rules of the road for the rooftop anywhere, which leads to ambiguity and arbitrary enforcement, leaving the resident powerless and at victim of whatever ridiculous rules management wants to bring up from time to time.
1. In my particular case, I had a couple friends over to enjoy the sunshine on the rooftop during the available hours of the day. No other residents were using the rooftop and we were up there for an hour and a half enjoying a few alcoholic beverages. 2 months later when vacating the premise, we received our notice of Security Deposit deductions, with the standard utility fee and a $500 charge for an “unauthorized gathering on the rooftop”. Absolutely ludicrous...
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Property Manager Responded
August 23, 2024
Hi there - I appreciate your honest review. We set a high standard for ourselves at 116 John, so, we regret that you weren't satisfied with your experience. Would you give us another chance? Please contact us at 116johnmgr@greystar.com so we can work towards a solution. Have great day - looking forward to hearing from you!
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