19Eleven Apartments

time was put into the process, so they were most likely going to keep our deposit or request severance pay. They were not in the slightest empathetic towards our situation, refused to give us a severance amount and told us we were responsible for our rent until another tenant rented the same unit out. I refused to even pick up our keys so they wouldn’t be able to ATTEMPT to keep our deposit. We paid rent here AND in California for 3 months. ALL 3 months they tried to also charge us for utilities. I called them every single time and told them I have never picked up the keys, let alone FLUSHED A TOILET in there?! They would argue with me and then eventually remove the charges. I had to call and complain every single time. AT LAST, 3 months later, they called us and told us our unit got rented out so we were released from having to pay rent further. We paid over $1000 in pet fees and pet deposits that they refused to give back to us. I told them I never picked up the key and that my pets never stepped a PAW into that place. The lady on the phone told me it didn’t matter and that she basically didn’t care. Literally ZERO humanity from these people. I was trying not to cry and told her “Y’all sure got a LOT of money from us.” And she responded with “Y’all sure got a lot of money back.” I couldn’t believe she said that to me. I have never been so angry in my life. I have never had such a horrible and disrespectful experience with an apartment complex before. I am understanding that a lease is a lease but if you read all of this you will understand that their treatment and the way they handled things surpassed anything respectful or fair.

inconvenient at times. The lighting is horrendous. It feels as you are living in a cave due to the lack of windows and the cold area. The lights do not help with this effect. It is always dim because of the paint scheme, and the lights are not too bright to begin with. The second floor, which is where I live, is horrible to live in. The roof is tin and, for an area like Waco, that is not a good idea. When it rains, which it does a lot, nothing can be heard except for the rain. It can get so loud and disturbing that I have actually been woken up by the rain. Also, there are many leaks that are either pre-existing or pop up suddenly. The maintenance is not a good program. I have had numerous leaks, yet a lot of them are the same ones. They are either fixed temporarily or they are never handled. There was even an instance where I had to call the office over 7 times, as well as email and leave messages many more times. Ultimately I had to fix the problem myself, and that did not turn out well whatsoever. As you can tell, my experience with 1911 Condominiums is not a good experience. I couldn't wait until my lease was up only 5 months into living here. The only upside, I will admit, is the location and the gated area. While there are parties here and there, and plenty of smoke around the area- some illicit and some not- it doesn't bother me.