wouldn’t live here again..
May 1, 2025 - Review from Apartments.com
This is a mixed review….
The Unit itself is very nice, spacious, and has good lighting. Management, the amenities, and the hallways are my main issues.
I do need to preface, the new property manager, Tyree, is amazing, but unfortunately it doesn’t make up for the experiences I had. The old manager, who still comes around, Kevin, should never work is customer service. When I moved in, I didn’t have hot water for 9 days. During these nine days, I called the office everyday to ask for it to be ...
fixed or turned on. On top of that, my bath tub was cracked, causing possible black mold, the shelves in the closet were ripping out of the walls, and the kitchen sink was coming apart from the countertops and leaking water. Oh, and the Vivint smart home system door lock wouldn’t work, and management wouldn’t do anything about it, so I had to call them and order a whole new door lock, and install it, because maintenance wouldn’t come do it. When I called on the 9th day of no hot water, management’s response was “there are people with more pressing issues”… right.
Next, the amenities/hallways. I would use the gym from time to time. The gym AC was set to 79°… in April. While I sweating, trying to get in a good workout, there is extremely hot air blowing straight at you. The thermostat? Blocked off so you can’t adjust it. The Cable machine, missing the latch that allows you to change the height, but only on one side.
The linoleum flooring in the hallway constantly smelled like animal urine… and the brick post directly outside the door is permanently stained from being used as a bathroom. I totally understand that maintenance isn’t going to stand out there and patrol the door, but pouring some hot water on it from time to time to alleviate the smell would be nice. On top of that, the unit directly outside the elevator on floor 2 just loves to take their three yapping dogs to the bathroom and then LEAVE THE DOGGY BAGS in front of their front door for hours on end, smelling up the whole hallway.
Also :)…. One day, in the hot summer sunlight, someone spilled their coffee in the carpet in the entry way, and didn’t clean it up. While this is not maintenance’s or management’s fault, I called them and ask them to come clean it up. Their response, “we are busy with meetings all day. How long did it take them to clean it up? 7 days…. And I took photos from day 1 to day 7. The coffee was being walked all through the hallways, elevators, and in the carpet. It smelled so bad,
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Property Manager Responded
May 5, 2025
Thank you for taking the time to share your detailed feedback. We sincerely apologize for any negative experiences you had during your time with us. We’re glad to hear you had a positive experience with Tyree and appreciated the layout of your home. Though you’ve moved out, we want you to know that your feedback truly helps us identify areas where we can do better for our community. If there’s anything more you’d like to share, we’re always here to listen. Thank you again for your residency—we appreciate the time you spent with us and wish you all the best moving forward.
Max of 2. Please confirm animal policy, max number of pets, limitations, deposits, fees, and pet rent with the community. Conditions and fees may vary and are subject to change.