In summary, while the staff tries their best, corporate indifference and a lack of investment in the property have caused serious issues that make living here frustrating.
First, I want to emphasize that the Leasing Office staff cares. Phil, the property manager, is a kind and attentive person. He listens and does what he can within his power. His team is great too. Very kind people.
Here are the key issues I’ve encountered.
1. Package theft is a rampant problem. Delivery companies leave
...packages at residents' doors, and if you don’t grab them right away, there's a high chance they’ll be stolen. Solutions like Amazon lockers or accepting packages in the office could easily help, but the corporate office seems uninterested in addressing the issue. I don’t believe it's the residents doing this (porch pirates are everywhere!), but the lack of action is frustrating.
2. Beware of steep rent increases. At the end of your lease, expect a potential rent hike of up to 16%. If you're not prepared to move every year or handle such a steep increase, this is something to seriously consider before moving in.
3. Mice infestations are a real concern. Despite living in a renovated second-floor unit, I had mice running through my apartment. By the time I realized what was happening, mouse droppings were everywhere—in the kitchen, on the couch, and even in the guest bathroom. While the office, particularly Phil, responded quickly and took action, I am not sure it's acceptable to have mice running in the apartments.
4. Finally, my breaking point: Parking. My car was towed for parking in a visitor’s spot—yes, a resident’s car was towed. I had the Resident Parking Permit on the windshield. I genuinely didn't know residents weren’t allowed to park there, and instead of a warning or a more reasonable solution, they simply towed my car. When I asked about it, Phil’s corporate boss happened to be in the office, and when I explained what happened, her response was shockingly cold. Without a hint of concern or understanding, she curtly said, "Yeah, residents shouldn’t park in visitors’ spots." There was no effort to listen, no apology for the confusion, and certainly no acknowledgment of how inconvenient and stressful this was for me. This encounter left me feeling like the corporate office views residents as nothing more than numbers on a lease, so I will be moving out at the end of my lease term. I have never ever not renewed.
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