In short: This is sub par housing in a crime ridden area. You will not get your security deposit back, your apartment will be flooded, you will be harassed by security, and your belongings will not be safe.
I had the unfortunate experience of living here for 7 months from May to December 2016.
First of all, the area. There are literally gunshot detectors lining 15th street. This is a high crime area to say the least. Expect broken glass in the parking lot, shopping carts flipped over
...on the side of the street, and to be woken up in the middle of the night by yelling or police sirens.
When moving in I had an immediate roach problem and it took nearly 2 weeks to get pest control to spray. Maintenance staff are difficult to get a hold of. They also apparently think its acceptable to open your door with a master key and walk right into your apartment! The "security" staff aren't much better. I was once yelled at for "loitering" in the parking lot after picking up some groceries. The office staff seem to be completely changed every few months. This makes it impossible the follow up with issues because the new staff don't know you or what you came in last time for.
Issues in billing or even maintenance can take weeks and even months to resolve. If you actually get anything sorted out consider yourself lucky. Ive been waiting 8 MONTHS for my security deposit. I called the office and followed up multiple times in person, then they told me to call corporate. I still haven't gotten a response from the accountant that was suppose to handle my situation.
Worst of all, was the flooding situation. The water heater belonging to the apartment above me broke and my downstairs apartment was flooded with 5 inches of water. After contacting the office multiple times that day I literally had to drag the office lady out to my apartment before she could wrap her head around the words "MY APARTMENT IS FLOODED". She told me to rent a hotel room for the night and bella mar would reimburse me the amount on the receipt. I haven't seen a dime and that was 10 months ago. Even after the flooding was fixed, for weeks there was a slow leak from the above floor. The apartment was always humid and the carpet remained soaked. The fans they put in to dry the carpet ran for over a week and ran up my electric bill. The walls remained soft and wet for some time. The apartment continued to smell like chlorine till the day I moved out.
Max of 2. Maximum of 2 pets per-residence. There is a one-time $300 fee per pet.