Expensive property and appliances kept breaking
January 23, 2021 - Review from Apartments.com
We love the area, it's cozy and love the fact that the lake is walkable which is awesome in the summer if you like water sports. Everything is fairly close by with Target, movie theater, bus stops, etc. Fireplace saved us on heating expenses and we never needed to turn on the heater. The garage was a must for my car due to the hail we get in Colorado. We didn't have break ins unlike some of the other residents we heard about with their garages. They worked with us when both of our jobs were ...
affected by the COVID-19 pandemic to do payment plans on rent.
What we didn't like was rent skyrocketing each renewal to the point it's pushing us out. Our appliances kept breaking. During our 18 month lease we had a fridge go out (lost about $250 worth of food) and our "new" dishwasher broke the third time we ran it. The dishwasher before it ran until like three months into the lease. Even now the "new" dishwasher keeps making unusual sounds during the cycle. Whirlpool person didn't leave anything or tell us about what they found or what the solution will be. They didn't fix anything with this dishwasher despite the multiple requests for maintenance.
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Property Manager Responded
February 11, 2021
Thank you for your review, we are glad that you enjoy our location and garages. The new dishwasher would be under the manufacturer's warranty and the manufacturer's trained technician that you mentioned would be able to ensure that the dishwasher is operating properly. Rent prices have increased because our area is so desirable, however we do limit the renewal increase amounts for our residents so most renewal rates are actually lower than what the rent of the apartment would normally be. We hope to continue adding value to your stay here and if there is anything we can do for you please don't hesitate to let us know!
Property Manager Responded
May 30, 2024
Please note the above review was posted 3 years ago. At Bonterra, we love our residents and do everything we can to make this your home. Appliances are repaired or replaced same day or ordered for next day delivery. We have made many improvements and are constantly striving for greatness. Come tour, meet the staff and give Bonterra an opportunity to be your new home.
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