I have been living in this apartment for two and a half years. Anytime I have ever asked for maintenance to do work, it is done very poorly. This year while I was on vacation, my apartment was flooded from the apartment next to it. When I got back, I came home to find they were drying the carpet with large fans blowing on the carpet trying to dry it out. I am not an expert, but I know wet carpet breeds mold. I decided to try contacting the corporate office, but I had a tough time getting them on
...the phone and it took a while to get an email response. I was not happy with the old carpet being put back in the apartment, but we did come to an agreement. They agreed to have mold tests done and since my lease was almost up, they allowed me to renew for six months at my current rate as a trial period to see if I was satisfied with conditions at this complex. Main reason I am voicing a complaint is, this is the third summer I have been here, and we are in Texas and it gets hot! Last thing I want to come home to after working all day is a hot apartment. The AC here sucks! Every couple of weeks I have to call because it is freezing over or breaking down in some way. I gave up with submitting the online work orders since they typically take a few days to get taken care of, so I call the office. When I call the office it usually gets taken care of that day. Each of my AC problems have gotten progressively worse. This summer started out as usual but now the AC requires fixing a few times a week. Unfortunately, the AC keeps going out in the evening. The AC being out is not a maintenance emergency, so they don’t come until the next day or so when they have time. That leaves me spending many sleepless nights laying on top of my bed sweating. As far as I can tell, each time the AC has been “fixed” by maintenance, they have really done nothing but turn the air conditioner off to let it thaw and turn it back on later. Yesterday was the first time I could tell someone actually seemed to do some work on it. I know someone came in the apartment because the carpet under the AC was completely soaked and there was dust and debris all over from where the access panel was removed. I would think cleaning up after yourself when doing maintenance work should be part of the job, but obviously I am wrong. unsurprisingly it went out again later that night. Thankfully my six month trial period is almost over because I am moving and will never recommend these apartments to anyone.
Property Manager Responded