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December 29, 2024 - Review from Apartments.com
I gave it high remarks 4 years ago when I first moved in. Things have definitely changed since then. The biggest issue they have here is not really handling residents concerns. They was a rodent ( leasing office said it was a Muskrat) running around here. Multiple residents saw it and took photos and videos of it. One resident sent an email with the photos, but there was never any address sent to the resident about the issue, or what was done to resolve it if any. Another resident said they saw ...
it trying to go up the stairs. Another concern is how they handle complaints about residents. The people that live above me on the 3rd floor are extremely inconsiderate. It sounds like I live under a bowling alley or gym. They're constantly running, jumping, banging, and booming all day and into the night. There was a time it sounded like someone was body slammed at 7am on a weekday, but it was only the girl home (they guy had already left for work). I've submitted at least 7 written complaints on them, and called the after hours security number multiple times as instructed by the leasing office, but still no resolve. It seems like the Breeden Company don't care about how the residents feel or resolving their concerns. I work from home, so the only time I get any peace is when they both leave. We pay too much here to be tormented in our own homes. The dog park for the apartments is very small and is a landmine of poop. They don't seem to enforce the pick up after your dog rule or keep your dog on a leash rule here. It's a revolving door of maintenance staff and leasing office staff. The reason I gave it 2 stars is because they're 1 of few places that have trash valet that also offer recycling. Not many places have recycling as an option, or even takes your trash for you nightly. There are a few gems here like Mike in maintenance and Valetta in the leasing office. They both are very good at their jobs and make you feel welcomed. They both really deserve promotions because they're the only ones I feel that really go above and beyond for the residents. This definitely has me thinking about looking/going somewhere that listens and addresses residents concerns.
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