It’s a shame you cannot leave zero stars for a business as terrible as this. The laughable irony is that ICON Central's marketing slogan is "Rental Perfection," but that is the exact opposite of what they are.
I have lived in many different places over the past 20+ years as an adult on my own, and ICON Central has been by far the most expensive AND by far the worst experience of them all — a tragic combination.
And, as other fellow residents have posted, it’s possible someone from management
...may write a canned response stating that they are sorry for how I feel, and suggest that I contact them for remedy, but I can assure you they don’t actually care, and my dozens of emails and in-person meetings with management have mostly fallen on deaf, apathetic ears.
I don’t even have the emotional energy (from dealing with so many problems as a resident) to give you all a highly detailed account, but suffice to say that both the local and corporate management have zero regard for customer service, and on top of that the construction team who built this place less than one year ago made so many errors this place should actually be condemned.
The communication between management and residents is utterly terrible.
The response times to even simple requests are often several days, and frequently nonexistent.
When they screw up, it is never their fault.
Maintenance and cleaning is usually lackluster, interior and especially exterior.
Lots of deception in the marketing, as well. This place is touted as dog-friendly, but at best they are dog-tolerant. Dogs are not allowed in any of the amenity areas, and aren’t technically even allowed to urinate in the shrubbery around the building (because of course there’s no grass anywhere on the property, nor any designated areas on property for dogs to do their thing).
They’ve also been telling prospective tenants on tours that all of the amenities are available 24-7, but that’s not true because the high end automated coffee/latte machine that was 24-7, has been since limited to only open during leasing hours (10 AM – 6 PM, you know when pretty much no one wants to drink coffee?). Yet that coffee machine is one of the main selling points and reasons a lot of people moved in.
I may update this post later with more details, but wanted to get something out right now for the benefit and warning of all who are considering living here.
If you move here, I can almost guarantee you will regret it within a few weeks. I sure do.
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Property Manager Responded