Casa Madrid Apartments

to instructions from them and not hearing back they claimed to have no idea what I was talking about. Make sure to get anything in writing as they seem to not be able to keep their word. I am now having to pay late fees that should’ve been waived due to not getting what they told me in writing. If you plan to live here or live here already make sure everything is in writing because they will act like nothing was mentioned.

just park in spots with no passes!! If you ever think about going out at night and enjoying Anaheim HAHA forget it because you’ll never have a parking spot!! If I could leave my lease I would!! You have no chance to actually have a life because you have to be home by 4pm or else you will not have a parking spot! The worst apartment choice I have made! Save yourself the the time and check out other places!

never late on my rent, I was the perfect tentant.. when I moved out, clean the apartment spotless.. My suggestion is to find other appartments that are not manage by ARNEL... and the security cameras in there parking area is not functional so the will break in your veh.. and I didn't even mention the roaches. and loud neighbors...

they were very adamant on "NO DOGS" and yet, everybody has a dog. Our neighbors dogs actually dug a hole under our shared fence and ran wild all over our backyard and dug up holes everywhere. Parking is fine, there are definitely enough spots but you are only guaranteed one covered spot. Seriously the paint... awful.

windows are not energy efficient either. If there is even a light wind blowing outside, your blinds will sway inside your apartment. There is basically no sound insulation. You can hear the fireworks from Disneyland every night, and every truck that goes by rattles your windows and doors even if your not near the main street. The walls are coated in cheap paint that peals off from just the contact of double sided tape. The patios are filled with leaves and dirt daily because the patio fences don't reach the ground. If you ever get the maintenance people to show up, they may not be competent, but they are at least nice. They will lie to you and tell you that you can go month to month after your lease has ended but then raise the rent $100 after your lease ends if you agree to sign another lease or raise your rent $200 if you decide to go month to month. This complex has been on a steady decline over the past year. From the manager to the office employees. When I first got there, the office was staffed with early 30's to mid 40's, seasoned leasing agents that represented and themselves with class and professionalism. Now the office is staffed with classless juveniles with zero customer service skills. The parking on site and the area is incredibly difficult everyday of the week. From the moment I did my property tour, I saw people constantly moving out, NOW I know why. If you choose to go by the property, don't be shy, ask a current resident for the truth.