Chartwell Townhouse Apartments

since August of 2020. Sometimes it would over flow other times just not flush. They did not do any meaningful repairs to fix the issue until February. The tub also doesn’t work properly. It doesn’t clog or drain properly. Maintenance stated that drainage system would need to be completely replaced. Still to this day it hasn’t been repaired. In June of 2021 the ceiling in both bedrooms started leaking. That did not get fixed until late August. Each month they send you a letter and charge you additional lawyer fees and don’t tell you about it. I moved in August of 2020 the only way repairs were made is if I withheld the rent. If you plan on moving here make sure you get everything they say in writing because anyway they can get extra money out of you they will do it. Please get everything the property managers say to you in writing they never do what they say they’re going to do. Every month there’s problem brace yourself!!!

situations. The road is only wide enough for one car, so if you are following the rules and driving the way you should, you could encounter not only a car coming at you, but possibly huge delivery trucks as well. And then you are stuck. These cars also come in very fast off of French Road and I have seen people walking in the complex get nearly hit. Next, the parking spots are insanely tiny. You can fit an average car in one, but then you have to squeeze out of your car and try not to hit the car next to you with your car door. And that’s only if the car next to yours is parked within the lines, which anyone rarely is. Needless to say, there is not enough parking for the amount of tenants either, which led many people to park in non-parking locations and block the roadway. It was a nightmare. This place makes you feel guilty for calling maintenance for any reason, big or small. They will try to “fix” the problem over the phone with you, if you can even get a mechanic on the phone to speak with. If you are lucky to get someone to come out within a week of calling, they do the bare minimum to fix the problem and will complain the whole time while doing it. And also ask you why you broke the item and why you thought that was a good idea. The maintenance people here never made me feel comfortable and I always hated having to call for them. The basements are basically unusable with how much they flood and get water damage to them. If you end up here, don’t leave ANYTHING of value down there. The complex was also constantly littered and full of garbage. The upkeep was awful. The snow removal is pitiful in the winter. We tried to address a lot of the above to our property managers and even higher-ups at Mark IV. The property managers were nice but they really don’t have much say or pull in any manner. The higher-ups gave us attitude and would hang up on us. Do yourself a favor and don’t rent at Chartwell or any Mark IV owned property.

other reviews. I wish I had.

contrasted by the enormity of the finished basement, which is a great space; very unique and malleable. The bedroom closets are generous, and the master bedroom is sizable. The main bathroom is average, with decent fixtures. The half bath is quite small, but you get used to it. There is a great large coat closet near the front door that can also serve as a pantry or extra kitchen storage. The patio space and laundry room are average. I find the dining/living area easy to divide with furniture, and, while cozy, also very comfortable. I've lived in 3 apartments and 1 other townhouse, and this is by far my favorite layout. Grounds: The driveway could use a full repaving, but a recent sealing has helped a bit. Garbage disposal is an issue - unfortunately there simply aren't enough garbage and recycle cans for how many residents there are. Timing our garbage takeout is not the best; the complex needs another garbage building. The center lawn is a great place for kids to play and for people to walk their animals. I don't spend much time there but it looks clean and well-groomed. Plowing of the driveway (which is really a one-way street, I guess) is sometimes very early, and other times not so early, which can be an issue. It's always safe, quality plowing (ie: I'm not worried about my car being hit). Communication with the property manager is top-notch, though my impression is that most decisions are made by folks who do not spend much time on the property. All of the maintenance staff are friendly. Neighbors are kind, polite, and keep to themselves (which I prefer). Noise issues are rare. Location is EXCELLENT. It takes less than 10 minutes to get to any type of store you could possibly want, and takes 20 minutes to drive to Victor, the city, Gates; it's close to expressways and main thoroughfares. My husband and I have the best commutes of our lives (his is 7.5 miles to the east side of Pittsford; mine is 9.9 miles to Gates).

drywall in the laundry room was covered with black mold. We were horrified. We notified our landlord again and was told that maintenance would come to clean it up. They scrubbed the mold. They told us it was fine. They told us it wouldn't come back. We have never used the 'finished basement', although we pay our rent every month which includes access to this space. We have had multiple occurences of our basement carpet becoming soaked with water from the outside when it rains. The bandaid to this was a plastic cover over our outside gutter. We have since recently experienced the toilet pipes upstairs leaking into the ceiling, coming through the light fixture in the dining area and throughout the basement. The entire basement wall was covered with water. The hallway carpet was soaked. The basement carpet was soaked. And the mold? It has come back full force and has grown to reach the living area of the basement. We notified our landlord immediately. Maintenance was called. He asked if we could wait until Monday (this happened on Saturday). We said no because of the scare of electrical fire issues due to the water. They brought big fans to dry the carpet. When they came two days later, after drying the carpet up, we were told all thats left is paint. Paint..to cover the 7 water stains on the ceiling. Paint to cover the mold. What about the future tenants? What about our health? We were told Mark IV Enterprises never lets tenants out of their lease and they have had WORSE situations arise where tenants have asked to break the lease. We also have recordings of this conversation. We have pictures and recordings of everything. Please do yourself and children a favor. Don't rent from Mark IV. They own multiple properties and Chartwell Estates is just one of them.

address mold growing in living spaces. If you care about your health or your family, do not come here.

that this is how it is. You end up shoveling your own parking spots and sidewalks if you expect to get out. Of course rent is due timely, but they never take care of you timely. Don't rent here. It's basically a money trap.

spots. We attempted to sublet the last 2 months of our lease (which is allowed in the contract) but they went and rented our place out for the date at the end of our lease almost 3 months before the end of the lease making it impossible for us to sublet. Not recommended.