Awful place to live
April 14, 2023 - Review from Apartments.com
Management is extremely unreasonable, unresponsive, and management office has a constant turnover. It takes at least a week to get a response to an email (if you get a response at all)
They also are extremely corporate, Assistant property manager said they said they are only able to send pre approved responses to emails(from the "Toolbox" provided by corporate) and they don't seem to respond unless the answer is in those emails.
Staff is short with you unless its mindless chit-chat.... Also ...
staff seems to put you on hold when your talking, nobody seems to have a straight answer without putting you on hold. (could be the turnover tho)
The lease has over 300 pages of nit-picky rules including specific ways of doing EVERYTHING in regards to your apartment. They don't tell you about all the rules before you sign the lease.
Also, the overall vibe amongst renters is that bigos is a horrible place to rent from, but we are all too broke or tired to move. The only good thing is the month-to-month lease.
TLDR: RUNNNNN!!!!!!!!!!
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Property Manager Responded
April 21, 2023
We want to apologize for the many issues you experienced during your time with us. Providing a high level of customer service and priding ourselves on our community and apartments is something we take seriously.
We would love the opportunity to learn more about your experience to help us do better in the present. We are available in person or by email and phone if you wish to reach out so we can try to make it right and learn from your experience.
We truly appreciate our residents and value your feedback. If there is anything you need, or anything we can assist you with, please do not hesitate to contact us.
Max of 2. Deposits per apartment, fees per pet.