Really has gone downhill.
February 17, 2018 - Review from Apartments.com
I have been a tenant here for approximately 3 years. The previous management company was great answered to call in a timely manner and the apartments were in great condition.
When I moved to my 2 bedroom apartment, and under new (and current) management; I received a totally different scenario. The apartment I moved into was dirty and the flooring was severely damaged flooring marred by some "reddish" looking liquid. It was my understanding that this apartment had been vacant for some time; ...
but was assured it would be in working order. I was disappointed about the floor documented it and that was that. Upon moving in, the thermostat immediately had to be replaced. Further, my A/C is constantly running out of Freon. I have made several maintenance requests regarding the Freon and takes several days for someone to turn up. Keep in mind that this is a very small complex comparative in size and number of total units. I have made emergency requests in which the maintenance has said they couldn't come out because they were out of Freon. I have been forced to get a hotel room with my young son due to the heat. They also cannot keep up with the A/C filters; they are out all the time. My A/C gets clogged up and the filters freezes. I have given up and started purchasing my own. Now looking back on it I should've evoked my renter rights and moved the heck out of here.
Their previous manager was discharged because of her inability to keep up with the property; plus her legal problems (there is more to this story that I could tell however; I don't air dirty laundry in that way.) Let's say she was there and then she wasn't. New (current) manager is rude and completely unfriendly and I believe turned a very nice atmosphere in the office into a cold lion's den. Others in the complex have expressed their rudeness and lack of capability to respond to call especially A/C units.
People above me (no longer here) have vomited on my porch twice and on the third floor had an animal that peed on porch constantly and even peed on my then 2 year old son.
Shameful. I cannot wait for my lease to up and for me to be free of this place
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Property Manager Responded
February 21, 2023
Hello User,
Thank you for sharing your experience at our community. We're very sorry to have fallen short of your expectations and hope you'll accept our sincerest apologies. We're committed to addressing your concerns and ask that you contact us with any additional details that may help us in our efforts to investigate any shortcomings and rectify any outstanding issues. Thank you again for your feedback.
Max of 2. Oak Hollow Apartments in Seguin, TX is a pet friendly community. Please note our pet fees, pet deposits and pet rents are charged per pet.