After finding out we were adding a baby to our family, we went on a search for a new, three-bedroom apartment to ensure we had enough space for our growing family. We came across Reston Glade apartments and were thrilled to find out they had apartments with hardwood floors, as this was one of my requirements in a new place. After reserving the apartment, we were sent the lease, which we signed within 12 hours and received the welcome letter from Nora. We quickly called our current apartment and
...put in our notice and agreed to pay thousands of dollars to break our lease almost an entire year early. We did all this and more to ensure we had everything set up in our new home before the baby came. Just a few days later, the General Manager, Amen, called us and told us that the apartment had been leased to me incorrectly. He would not be able to honor our legally binding contract. A contract that we had already signed. He told us that any apartment he could get us by November 1st, if he could even secure one for us, would not have hardwood floors or a washer and dryer in the unit at all.
If you ever call the community, you will notice that it is basically impossible to get ahold of anyone, and they never call back if you leave a voicemail. During the whole process, they have been hard to get ahold of and frustrating when we have gotten ahold of them, even though we have proactively tried to resolve this by reaching out to them several times and trying to work out a solution. So now here I am, months away from adding a baby to the family, in a contract with a company that is now refusing to honor the original agreement. I already put my notice in at my current apartment and do not know if we will find a place to live in time. To say that they were completely unprofessional and put me in one of the most stressful situations I have ever been in (all while being pregnant, taking care of our other child, and working full time) would be an understatement. I will NEVER rent from a Gates Hudson community after this experience, and I suggest to anyone reading this to stay as far away as possible. For a community with no pool and with apartments only 100 sq ft bigger than my current 2 bedroom apartment (for which I pay 300 dollars a month less than I would at this place), all of this (or even a fraction of this) is absolutely not worth it
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