not worth it
July 15, 2024 - Review from Apartments.com
Lived here almost 3 years. These apartments are actual trash. When we moved in we had a huge leak in our water heater that flooded our entire apartment. We called maintenance and were told to wait until morning. The leak got so bad that it was spewing into the apartment next to ours and when the neighbors called the office that’s when management felt it was appropriate to have the leak fixed. Next we had an issue with the apartment above our bathroom leaking water THRU OUR LIGHT FIXTURE every ...
time the man got in the shower. I contacted management about the leak and was told they would come look at it. They came and basically told me I was tripping because they turned the water on upstairs and “they ddnt hear anything”. A couple more days went by and the water leaking from our light fixture got a little worse so I called the office and after a few attempts thru out the day I told them and they sent maintenance again and again I was told I’m tripping even tho I had video this time. The man upstairs was admitted to the hospital for a while so a few weeks went by and no water leaking. The man’s family came to clean his apartment and while they did that they ran the water in the shower off and on over 3 days leaking into our bathroom so I submitted a 3rd maintenance request and I guess that’s the straw that broke the camels back because our shower ceiling literally just caved in which is alarming but what really got me was the RAT that came from the ceiling which can be seen in one of the videos I uploaded. I then called maintenance to have the rat removed and they acted like they were afraid and basically told me to do it myself so I had to maneuver my whole apartment because the rat got out under the door and catch it myself. When the ceiling caved in I called and emailed the office several times over 2 days. My work hours and their open hours did not line up so I couldn’t just go in so in order to get this issue addressed it took me having to research who is a corporate level employee and then digging to figure out their email address and then emailing them with the main spice creek email along with the property manager ccd on the email to get a call back about this which really whipped the apartment manager into shape and got us taken care of. So they ended up offering us a “renovated unit” to move into for the remainder of our lease. When we moved in I couldn’t help but scoff at their attempt to call that unit renovated… it was the same as our other unit
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Property Manager Responded
July 25, 2024
We are disappointed to learn of your experience here at Spice Creek, but will take this opportunity to improve. If you are willing to give us another chance, please contact us at (210) 987-2215 so we can understand your situation better in order to try and turn your experience around.
Thank you,
Spice Creek
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