The management does not care about the residents
April 14, 2023 - Review from Apartments.com
I used to love living here! The original staff left here and everything changed. I feel like the office staff do not actually listen and they do not care about the residents. Maintenance is quick to respond, but repairs do not last. They came to fix the caulking around my tub, the fix lasted for 2 weeks and it is peeling again. I don't think the bedroom carpet was cleaned before moving in. The tape/mud had been peeling on the porch since we moved, we were told it was a vendor problem and it had ...
never been fixed. The bathroom tile has been peeling since we moved in, it was fixed for about a week and peeled again. 40 to 50 percent of our parking spots were filled with snow piles, instead of suspending the towing contract, they towed two residents and will do nothing to reimburse the towing fees, telling us they have no control over the towing company- the property manager controls the contract, not the towing company! When we moved In, we asked what the policy was to break the lease as we had been house hunting, and they told us $2000 or less. I tried breaking my lease 2 months ago because I need to have surgery and having a fenced In yard to let my dog out is necessary, and was told it was $2000 plus 25% of the remaining lease. The main reason that we picked here to rent was that we were told we were allowed to park our camper in a parking spot that was out of the way in the summer so we could do woodwork in the garage in the summer. We were told that couldn't happen right after signing our second lease. When I reported my car being vandalized on their property- nothing. The fence is broken in several places around the perimeter, with spaces large enough to allow people to easily walk onto the property. I had read some bad reviews prior to moving in and figured it was simply disgruntled residents. Figured I would give them the benefit of the doubt. I wish I would have stuck with the other property I was going to rent with.
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Property Manager Responded
May 26, 2023
Hello, thank you for taking time out of your day to leave us a review! Providing your feedback regarding your frustrations is very helpful. It sounds like you have experienced some inconsistencies with community policies and expectations. We are happy to have a new leader at the helm of the community who takes pride in their role! We look forward to you seeing nothing but upward improvement and positive experiences moving forward. We always have an open door! Please don't hesitate to reach out if you need anything!
- Your Springs at Egan Drive Team
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