do NOT rent at this awful place
September 19, 2023 - Review from Apartments.com
RUN, DON'T WALK. Apartment smells like mold, no response on complaint, mold smell still there. Took 3 months to get fan installed that they promised on move in, took three months to get my dishwasher fixed THREE MONTHS WITHOUT A DISHWASHER! Refrigerator from the 1980s provides a solid lump of ice after making knocking racket. Water use creates a delightful knocking noise at the water heater for the duration of the water use. Dog crap EVERYWHERE. Price is exorbitant and the renewal price is ...
criminal. All of my work order requests were deleted because they had too many work orders to handle so they JUST DELETED THEM!! You hear every pindrop noise from the upstairs neighbors.
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Property Manager Responded
September 21, 2023
While this review is anonymous, we treat it just the same as any other resident concern. This feedback gives us room to review our maintenance process, ensure that our service associates are being responsive, and that repairs are being handled timely. We would like to dig in a little further here to understand your situation and first wanted to get in touch with you. That way we can reference your resident records and see what happens. Sometimes we can get multiple requests for a single issue, so our techs will close the duplicates and focus on fulfilling the original or latest one. While we're not excusing your concern or discounting it, we would like to make sure that every step we took was productive and ensured great customer service. Where we fell short, we will improve. Please reach out: we'd love to continue this conversation with you knowing which apartment you were in and what we can do better in that situation.
Property Manager Responded
September 21, 2023
Thank you! While your review is anonymous, we treat it just the same as any other resident concern. This feedback gives us room to review our maintenance process, ensure that our service associates are being responsive, and that repairs are being handled timely. We would like to dig in a little further here to understand your situation and first wanted to get in touch with you. That way we can reference your resident records and see what happens. Sometimes we can get multiple requests for a single issue, so our techs will close the duplicates and focus on fulfilling the original or latest one. While we're not excusing your concern or discounting it, we would like to make sure that every step we took was productive and ensured great customer service. Where we fell short, we will improve. Please reach out: we'd love to continue this conversation with you knowing which apartment you were in and what we can do better in that situation.
Max of 10.