Do NOT live here!
November 14, 2024 - Review from Apartments.com
*update on 11/12, management turned off every single apartment's water due to a pipe burst and did not provide any warning or help to residents , other than an email. how am I to wash my hands, flush the toliet, make dinner? how are babies going to have formula if they need water to mix it?*
I currently live here, and I am pursuing breaking my lease. Management has not listened to my four complaints that I have emailed them about since August. They went through a one-month gap without having an ...
as-promised security officer (I know this because I called to complain and they informed me the service contract was expired). This complaint stems from a neighbor that blasts music, vibrating my walls at all hours of the day. It also included banging, clashing, and other noises that I can hear through my walls. I have lost sleep, and my "home" has become a place where I do not feel comfort.
I have followed up with management (four times via email, twice with a phone call), I have emailed them ideas on how to mitigate this (sending out a mass email, moving me to a different apartment, putting up signs in the hallway), I have called security twice, and nothing has been done. Their last message to me was that they cannot do anything if they do not know what apartment it is. Ironically, I have called their hired security and have given them direction on which apartment it is. Ultimately, I feel as though I am doing their job.
I am not one to normally complain, but DO NOT LIVE HERE. You are going to be unheard, unseen, and your complaints will be glossed over. Protect your peace and chose to live at a place where you feel comfort, peace, and that your management takes care of you.
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Property Manager Responded
December 17, 2024
We appreciate your feedback and the opportunity to address your concerns. Regarding the security team, we recommend regularly checking your email, as we use this method to keep all residents informed about changes. Similarly, we sent out a mass email with details regarding the emergency water shut-off, and we are pleased to share that our team worked diligently to restore water within just a few hours.
When it comes to noise complaints, we take them very seriously as we strive to ensure all our residents can fully enjoy their homes. In your case, we took the necessary steps and communicated with both parties involved. We apologize if our processes did not meet your expectations.
We wish you the best of luck in your future endeavors and appreciate your time with us.
Thank you
The Ritz Classic Management Team
Max of 2. Up to 2 pets per home are welcome.