Urban Villas Apartments

in the front office because there's zero communication. They don't even upload your rent balance to the online portal until the 6th or 7th of the month and then try to charge you for late fees The apartment is either 60 degrees or 80 degrees and my air conditioner drips water all over the floor. Highly recommend living literally anywhere else.

steadily get worse and worse. There is NO communication. And when you ask questions, be prepared to be given a noncommittal answer. Maybe it's due to the constant changes in management, but no one seems to know what's going on around here. Most of the maintenance issues are typical for older buildings - roaches, AC leaks, etc. but it's like pulling teeth to have them taken care of. Any time I need to place a maintenance request, it seems to be treated as an annoyance and is rarely given any sort of priority. Over the summer, the AC was out for WEEKS (in 100+ degree weather) and I literally had to chase down a third party repairman in the parking lot for answers. There are multiple safety concerns, including cars being broken into, windshield wipers being ripped off, inappropriate behavior from neighbors, mailboxes being broken into... and literally nothing is being done about it except, as always, "we're looking into security for the complex." It would be nice to feel somewhat secure parking my car on the premises. Last but not least, the window screens. This was the final straw for us. Once again, no communication. All of a sudden, there were dark, black screens being installed on the windows. The ONE THING that I loved about this apartment was the natural light. Now, it's like living in a dark, depressing cave. I get that they're supposed to be "energy-saving," but I never even needed to use any electrical lights except at night, and now I have to turn ALL of them on in the middle of the day in order to see anything. I'll say it again: management is putting all this effort/money into making the place LOOK fancy and enticing. It's 99% surface-level. You'll be treated like royalty until you're actually a resident. And if anyone in management reads this - maybe if you spent more time addressing your current residents' needs, rather than attempting to attract new residents with a fresh coat of paint, you'd have better reviews.

apartment in September, our AC unit (located in the middle of the hallway) was leaking profusely onto the floor. It continued to leak for 51 days before they fixed it. The property manager at the time, who, to be clear, I feel sympathetic towards, continually did not provide a timeline, and would very openly evade me and my roommate's questions. We put in multiple work-orders in-person, and through the client portal to request our dishwasher be fixed, which were closed out without any action, or notifying us. The dishwasher remained broken for 5 months. Cockroach and rat infestations(yep, you read that right!) were pervasive, and commonplace. They have taken some initiative to rebrand by painting the apartments a different color, and for some reason adding wooden board onto everyone's balconies. In the month that we moved out, almost everyone in our triangle had moved out as well, leaving lots of empty apartments. Ultimately the blame here lies with the property owners. Their business strategy is clearly geared towards acquiring new clients with their flashy rebrand, rather than improving basic living conditions for current tenants. Don't give them your money, and hopefully when their wallet starts hurting they will listen to the folks currently living there.

working since we've moved in, and many fixtures in our apartment that were broken when we moved in are STILL broken. This place has honestly been the worst. PLEASE DON'T MOVE HERE.

only real amenity is the pool, which is decent. The neighbors are generally pretty nice. If you're willing to compromise, it's a good location at a fair price, but that's about it. In my opinion, I could find a MUCH better place for just a little bit more money and compromise on location.

app fee I'm currently still looking for a apartment complex I was loving the fact that these apartment was right close by my two jobs from the layout online they look like decent apartments