Spare yourself!
March 27, 2025 - Review from Apartments.com
I’m pretty chill, and an easy renter (my rent was on autopay from day 1, I never complained about the perpetually closed hot tub/frat boys and all their non-resident friends overrunning the pool all summer/other tenants/literally anything at all, and I submitted minimal maintenance requests) but this company is terrible.
— Maintenance requests are ignored for literal months (I didn’t have a fully working stove most of the time I was there) and when they did show they were too drunk/high to ...
understand what was going on, on more than one occasion. They were nice, but it’s still kinda sketchy when you’re a single lady and in there alone with them, plus these guys have keys to your apartment. I was also promised a larger fridge at move in, but eventually gave up on ever getting it after months of back and forth.
— They get you in for a reasonable price but your renewal rates will be outrageously high, high enough to force a move. Don’t bank on outstaying your lease.
— It’s loud, get a top floor unit unless you want to hear every step your upstairs neighbor takes. Sometimes you’re lucky enough to be privy to 3am drunken wrestling matches! ?Lord have mercy on you if you get someone that snores with a bedroom adjacent to your own.
— The local staff could be pretty cool, but it’s a revolving door in there. Good luck with the corporate staff, assuming you can get a response from them at all. But you won’t need to worry about that until…
— When you move out they’ll charge you for things neither true nor legally allowable, but what are you going to do, take them to small claims? Not if you ever want to rent somewhere else, and they know it.
So go for it if you must, but be prepared because they’re going to over-promise, under-deliver, and you’re going to be taken advantage of with no recourse. Have fun!
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Property Manager Responded
April 10, 2025
Thank you for sharing your feedback. We’re truly sorry to hear that your experience at our community was not up to your expectations, and we apologize for any frustrations you’ve experienced during your time with us.
Your comments surrounding our maintenance team being drunk/high are extremely concerning and the first that we have ever heard this. Please contact us to share the exact information of who and when this happened so that we can investigate right away.
Regarding your concerns about the fridge, renewal rates, and noise issues, we understand how these factors can be frustrating. We’re constantly working to improve communication, and we will look into your specific situation to ensure future residents have a more positive experience in these areas.
We also appreciate your feedback about our leasing and move-out processes. We are committed to transparency, and we want to ensure that all charges are clear and fair. If you have concerns regarding your move-out charges, please feel ...
free to reach out to our team, and we’d be happy to address them directly.
Your input helps us improve, and we truly value your time with us, despite the challenges you faced. If you'd like to discuss any of these matters further, please don’t hesitate to contact us directly at whitewatermgr@greystar.com. Thank you again for your feedback, and we wish you the best in your future endeavors.
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