Everything from the manager to the units are a disaster, Run
April 8, 2026 - Review from Apartments.com
Where to even begin....While getting approved, I was working one staff member. She had everything done, set ready to go. A day before move in, someone emailed asking for more money, ID's and more information. After going back and forth with the manager, they had me resign a new lease, pay more cost's and said the other employee was no longer there.
Arrived to pick up keys and went to the unit, here is what I found-
The unit reeked of food, grease and nastiness. The ac thermostat did not work, ...
the kitchen sink faucet was completely broken, the paint on the walls are literally 3 colors due to them touching up after numerous residents had moved out. The ceiling paint is suppose to be white and its yellow. The vent hood covered in grease and the light did not work. The floors were disgusting, my mop and towels literally were brown from the dirt. I decided to wipe down the walls to try to kill some of the odors and my rag was completely yellow from grease and cig smoke.
Now lets talk bugs-
There are a ton of german cockroaches everywhere, alive and dead. I showed them to a pest control guy at work and yes, they are german cockroaches. Absolutely disgusting.
Now lets talk noise-Either the family above me is a heard of elephants or they just don't care. It is loud 24/7 and even turning the tv volume on high, it still does not help.
Let's talk fee's-
You get charged a gate fee of $50 but they don't have any gate remotes to give you
They charge pest control but there are roaches all over the unit
They charge valet trash fee, never has this been picked up
Let's talk communication-
After sending photos of how gross the unit is, told them I would be out of town Friday and would be moving in that weekend. Office confirmed they would make arrangements to come on Friday while I was gone to paint and make the repairs. Here it is Wednesday, I get home and they came and painted over the grease in the kitchen and left trash on the floors, a paint brush in the sink and paint residue in the sink. Again, they were not suppose to come until Friday.
Now let's talk price-
I was sold on an "Upgraded Unit" that cost's more for rent. The walls and ceilings have not been painted in a long time, the stainless appliances are rusted, the microwave vent hood is covered in grease and the light des not work, there are holes in numerous walls from prior guest hanging items, and the ceilings are yellow from dirt, leaks and just nastiness.
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Property Manager Responded
April 22, 2026
Hi Rob, we’re sorry to hear about your concerns regarding the condition of your apartment, maintenance, and communication at The Park at Walnut Creek. We understand how frustrating this must be and would like the opportunity to address your concerns directly. Please contact us at (512) 719-8400.
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