A Smoke Heavy Apartment
July 8, 2023 - Reseña de Apartments.com
Since I moved into my apartment on May 9, 2023 the whole apartment has smelled like smoke. The best offer that the leasing office did was to try "sanitize" the apartment after I moved in. The machine used not only didn't clear up the smell, the chemical used soaked into my furniture. I have tried to lesson the smell by running the ac and opening the windows and screen doors. I have also tried to use a air purifier throughout the day. I have went as far to use a water/ammonia mix to clean the ...
walls but it still very pungent by the entry way, the bathroom, and walk-in closet. I signed a 14 month lease and never was given the opportunity to see the apartment before signing the contract. If I had there would have been very little chance of me going with that apartment. I have been so disappointed with the experience with this apartment complex that not only was I not made aware of the status, but have not been offered to set me up in another apartment. I feel its only right seeing that since from day one it hasn't gotten better.
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Property Manager Responded
July 20, 2023
We understand how important it is to have a comfortable living environment, and we sincerely apologize for falling short of your expectations. We apologize for any miscommunication regarding the opportunity to view the apartment before signing the lease. We strive to provide transparency and will take your feedback into consideration for future improvements. We understand your disappointment and frustration, and we apologize for not offering alternative accommodation options. We value you as a resident and your satisfaction is important to us. Our team will review your concerns and see how we can address them. Thank you for bringing this to our attention, and we apologize for any inconvenience caused.
Max of 2. The refundable pet deposit is a one-time fee of $250. The pet rent is $35 per pet per month.