Kiln Creek is the perfect location for families, it is convenient to everything, very quiet, and safe. This complex is awful. We lived here for a year, and had nothing but issues since day one. For starters, we were not given a walk through before being rushed through signing our lease..which should have been a red flag, but we were very anxious, and needed to move. The apartment was not finished when we came in, outlet covers missing, toilets double flushed(never fixed), dishwasher leaked(it was
...replaced a month before we moved out), the sink in the guest bathroom leaked (so bad that it had to be replaced), drawers in the kitchen broken(with screws sticking out, the piece was thrown on top of the washer), washer leaked, dryer kept tumbling when the door was opened (washer/dryer were fixed), refrigerator/freezer leaked(several times, and was never fixed), the a/c unit was broken, it also leaked several times, and froze over causing it to be over 80 degrees in the apartment. It leaked so bad, that it went into the downstairs apartment, it was never fixed, just patched up (there was duct tape on the pipes.)The broken unit caused our electric bill to be over $200! Also, the closet in the master bedroom reeked of cat urine, which we had to go back and forth with the office for 2 weeks about, before they cut it out and replaced it(by the way, it says in the lease that they will not replace sections of carpet, they will replaced the entire carpet.) The office staff were always rude, and talked over you. Christy and Jennifer were the absolute worse. Barbara was the only pleasant one. They went through 3 front leasing consultants in the year that we were there. There were only two maintenance staff, who also worked on other properties. The female staff was very sketchy, and did not honor our wishes. She would only come into our apartment when we were not home(after requesting they not go in when we were not home; we had a note on our account, which showed at the top of each work order we signed.) The male staff was always pleasant and honored our wishes, he would call before he showed up as we asked, and ask us what day would work for us, so that he could be there. Upon moving out, they tried to charge us a carpet cleaning fee(which we did not pay after contacting their corporate office.) The office then tried to butter it up, and say that because there were no pictures, we shouldn't have been charged. We would have loved to stay if management was better.
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