Horrible customer service, old building
June 24, 2022 - Reseña de Apartments.com
To start with, there was an infestation of boxelder and stink bugs that lasted all winter and by infestation I mean about 5-10 new ones every single day. My upstairs neighbors make so much noise I literally could not sleep at night, I heard every footstep they made late at night and early in the morning. Listening to the dog run around the apartment above as I tried to sleep was infuriating.
The complex is pretty run down, although they are beginning some renovations and putting in a package ...
room because of all the break-ins they have had. The neighborhood simply isn’t safe, I had a bike lock sawed through and had stuff stolen. And that was inside the garage! I don’t feel safe in this apartment complex and when not only I, but other residents have asked for security cameras or any other security measures, we have been told they “don’t help.” They also haven’t changed the building locks in 10+ years because they are too cheap.
Not sure too much about the new property manager, but the previous property and assistant property manager were incompetent and/or unprofessional. When I initially applied for a lease there was a holiday special, $1000 off of rent. I had seen it online and the assistant property manager also mentioned it when I came to tour. As I was applying later that day she called me and told me that she had accidentally told the property manager no one was interested in the apartment the day before and that he could go ahead and void the special. So because of the mistake of an employee, I the customer lost out and they refused to keep their employees word which is just horrible customer service. Later on when I brought it up again they pretended they had never even had a special in the first place.
The nicest part of the complex was having access to the lake, although if you don’t have a boat you’ll be swimming through a ton of green muck before you get anywhere. The dock was also pretty much falling apart. There was a plank missing for about a month and a half before they finally fixed it, also nails sticking up in a couple places, missing rubber siding and broken cleats all over. They do have some renovations planned for it but I’m not sure how extensive that will be or if it will fix all of the issues.
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Property Manager Responded
June 27, 2022
Hi Andrew - We understand you have been in contact with management to discuss a resolution. If there are additional items that you would like to discuss, please reach out to us at (763) 546-5052 when you can so we can address this situation directly. Thank you and have a great day.
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