Terrible Communication Do not Recommend
September 10, 2025 - Reseña de Apartments.com
I would not recommend this apartment complex. After moving out, I received a final bill with over $1,000 in charges, including carpet replacement and a $261 “paint fee.” I immediately asked for clarification on whether the carpet charge was prorated (especially since bleach damage was already noted at move-in) and how the paint fee was calculated, since the lease specifically allows for small nail holes.
It’s been over two weeks and despite multiple follow-ups, management has failed to provide ...
any breakdown, invoices, or explanation. I’ve only received vague replies like “we’ll check with the property,” but nothing concrete. Meanwhile, the charges are still showing as due.
This lack of transparency, accountability, and communication is unacceptable. Residents deserve clear documentation and timely responses when being billed hundreds of dollars after move-out.
Also, adding to review after 3 days of posting. Instead of responding to my emails, they have decided to text me to pay up. Still no word on the emails, but someone in the leasing office texted me that I had to pay without any clarification on what I was asking for. This is just unacceptable and I would never recommend this place to anyone.
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Property Manager Responded
September 16, 2025
Thank you for taking the time to leave a review. We are concerned by the claims in this review, and due to the sensitive nature of this situation, we feel it would be best to discuss this matter directly. Please contact our management team at your earliest convenience. -The Lennox Team
Max of 2. Max of 2 pets per apartment home. Please see a Leasing Associate to learn more about weight and breed restrictions.