Don't waste your time
March 26, 2025 - Reseña de Apartments.com
i rented from vistas at plum creek for 2 years and i can reassure you they are the worst. The units are falling apart, if you have a maintenance request they take their sweet ol' time or dont show up. if you try to get in contact with the office they never answer or never there. they will charge you for things such as "a dent in the door" that was there before you moved in or falsely accuse you of things such as a dog that was not suppose to be there yet you turned in your paper work for the dog ...
to be there months ago. if you tell them the dog no longer lives with you they will continue to charge you for the dog and act like they never was told and still not fix it. On another note, there was a fire on the 3rd floor and we were all evacuated. My unit smelled like smoke and was hard to breath in it even after the fire was put out. i called the front office (several times before i got ahold of someone) and asked if they were going to do anything to help us out for instance get a hotel room or compensate us and they just told us its not their responsibility and just to open the windows and let it air out. they have no remorse they just want money. i had a couple pets die due to that fire and they charged me (after moving out) for damages to the property yet there was non, so they kept my security deposit and charged me extra. they are the worst to rent from, anything and everything will be your fault and you will have to pay big bucks to even leave their facility. save your time and effort and go somewhere else, like the Bluffs.
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Property Manager Responded
March 28, 2025
We are sad to see you hold such a low perception of our community at this time, Julianna. Our goal is always to provide maintenance services in a timely manner. All resident requests are addressed in the order in which they are received, with priority given to more urgent repairs. We're sorry this was not your experience. Additionally, we strive to be transparent with residents regarding potential fees. Ultimately, charges are dependent upon the condition of the items in your home after move-out. If you feel the charges are incorrect or if you have questions about your time with us, we would be happy to speak with you directly.
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