Disappointed, but not surprised- Run while you have the chance
July 27, 2026 - Review from Apartments.com
We were notified about three weeks ago that there is a leak in the unit below ours and maintenance would need access to our unit. No other information was provided. That same day, I came home to two huge holes in our kitchen- One above the sink (uncovered) and one directly behind the sink faucet (covered with a trash bag I guess?).
After contacting the leasing office, we were told that maintenance would be coming by to fix the holes the next day. As you can guess, that did not happen. I went up ...
there a couple times as well because trying to get anyone to answer the phone is impossible. Long story short, we’ve been getting the runaround as to when these holes are going to be fixed, and considering how much we pay for this unit- that’s NOT acceptable. We were also told that they have over a dozen units that need patching.
Oh yeah, and just to add to the inconvenience of crating our dogs for 10+ hours a day, we found a few new creatures in our apartment.. Mold and centipedes! I took the liberty of covering the holes myself with cardboard because we don’t want anything else growing/getting inside of our unit.
If you want to keep your residents happy, the least you could do is communicate. Being short staffed is one thing, but continuously being untruthful about when you are going to fix something just flat out disappointing.
We just resigned our lease and are deeply regretting it already.
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Property Manager Responded
July 30, 2026
We're truly disappointed to hear that your experience has not been a positive one. Your feedback is very important to us, and we'd appreciate the opportunity to learn more about the concerns you've shared regarding your previous service requests. Our dedicated team's goal is to provide every resident with exceptional service and a community where they feel heard and taken care of, and we aim to ensure that this is a pleasant and enjoyable place to call home. If you're willing, please give us a call at (512) 345-5005 or stop by our leasing office at your convenience so that we can discuss these matters further. We'd welcome the chance to discuss your experience, answer any questions you may have about our pest control options, and see how we can help. We hope to speak with you soon.
| Restrictions: None.